Junior Deskside Technician I - Barcelona, Cataluña, Spain - Stefanini, Inc

    Stefanini, Inc
    Stefanini, Inc Barcelona, Cataluña, Spain

    hace 3 días

    Default job background
    A tiempo parcial Tecnología / Internet
    Descripción

    Job Title:

    Junior IT Support Specialist

    We are seeking a proactive and hands-on Junior IT Support Specialist to provide prompt on-site technical support. This individual will be the go-to person for end-user IT requests, responsible for maintaining equipment, troubleshooting issues, and ensuring that our work environment is always productive.

    Key Responsibilities:

    • On-Site End-User Support: Provide immediate in-person assistance to employees addressing IT requests and resolving issues efficiently.
    • Meeting Room & Equipment Checks: Regularly inspect meeting rooms and critical equipment including cable management replacement and testing to ensure smooth operation during high-priority events.
    • Laptop Hardware Repair & Warranty Handling: Diagnose and fix common laptop hardware issues perform minor repairs and manage warranty claims to minimize downtime.
    • Ticket Management: Act as the first point of contact for IT support tickets resolving straightforward issues and escalating more complex problems as needed.
    • Additional Support Tasks: Assist with software support for SharePoint Teams and Office 365 monitor Vodafone phone line issues track IT inventory and help set up equipment and accounts for new hires.

    General Qualities:

    The ideal candidate should be very polite have sufficient English for effective communication and be punctual.

    Requirements:

    • 2-3 years of experience in a technical ICT environment preferably in a manufacturing-based organization.
    • General End User technology knowledge.
    • End User Workspace platforms discovery asset management client management.
    • End User Microsoft platforms Active Directory Office SCCM.
    • ITSM Tool Set Ticket Management Software preferred.
    • Soft skills planning and organizing attention to details problem solving analysis flexibility customer sensitivity technical writing skills.
    • Excellent English and Spanish language skills written and spoken.

    About Us:

    We are a Brazilian company with over 35 years of experience in delivering IT services worldwide ranging from IT outsourcing to application development or IT staffing. We have a presence in 41 countries through 70 offices serving clients across various industries including financial services manufacturing telecommunications chemical services technology public sector and utilities.

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