Customer Success Manager - Madrid, España - Enghouse

Enghouse

Empresa verificada

Madrid, España

hace 3 días

Publicado por:

Isabel García

beBee Recruiter

Descripción

Enghouse Interactive is looking for a
Customer Success Manager for Spain with +5 years of experience in account management specialized in the technology sector being a differentiator in the contact center world.

Who we are:

Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (

TSX:
ENGH), is a leading global provider of video solutions, services and contact center software serving thousands of customers for over 35 years.

Responsibilities:

Manage assigned acounts and act as the primary point of contact for client relationships
Build trust and create meaningful relationships among tunnels and customers
Anticipate customer requirements and potential challenges
Identify opportunities to crosssell and upsell clients on additional products and services
Prepare and submit executive reports to the Sales Manager
Manage and develop channels.
Support sales with customer renewals, proactively identifying and prioritizing resources and effort based on perceived risk, potential growth, strategic value, and renewal schedule
Work closely with Sales, Presales, and Operations teams to ensure an exceptional customer experience and take care of any customer issues
Communicate process/ tools/ systems improvement opportunities
Serve as the primary contact in solving complaints and addressing service or product issues
Analyze and document the country's potential market behavior, business advances, and customer achievement outcomes

To be successful in this role, you have:

5+ years experience in Commercial Area
English and Spanish
Experience in directly managing client relationships in product companies
Experience in Contact Center Solutions
Experience in SaaS or Software industry
Bachelor's degree in Telecommunications, Computer or Electronics Engineering, Business Administration, Computer Systems Administration, Economics or Marketing
Strong leadership skills to advocate crossfunctionally on behalf of customers
Prior experience managing a diverse portfolio of customers
Passionate about helping customers and relationship development
Excellent listening, verbal, and written communication skills

What we offer:

Participation in an exciting project in a large multinational company in the technology sector within the Contact Center World.
Professional growth and projection.
Joining a dynamic and stable work team, committed to the objectives and philosophy of the company.
Large portfolio of technological solutions to meet the requirements of the contact center.

LI-EI8

LI-AP1

LI-Post