Customer Service Manager - Terrassa, España - Donaldson

Donaldson

Empresa verificada

Terrassa, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Donaldson is committed to solving the world's most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world.

We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities.

This is a place where you can make a world of difference.

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We are looking for a Customer Service Manager to be part of Donaldson in Terrassa, Barcelona. This position reports to the Senior Customer Service Manager and offers 60% of remote working.

To be successful in this role, you will need to have excellent leadership and management skills, as well as a good understanding of customer service processes, operations systems, and procedures.

Role Responsibilities:

Manage the daytoday operations of a customer service team of 11 people, providing supervision and technical assistance to achieve departmental and organizational goals
Participate in the recruitment, hiring and onboarding of new employees
Plan, organize and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business
Measure and improve KPI's for departmental performance
Coordinate staff vacations and backups, to ensure the appropriate coverage of incoming order activities
Perform annual reviews, appraisals and performance management reviews
Ensure a safe working environment, the highest level of productivity according to all the controls and compliancy regulation of the company

Your profile:

Higher education with administrative and/or commercial orientation preferably
At least 5 years' experience in team management and people development
Order management and B2B customer service experience
Excellent knowledge of MS Office (Excel and PowerPoint), Outlook, BI and Oracle
Leadership and problemsolving skills, and decisionmaking methodology
Fluent in English is a must. German would be an asset

What do we offer you?

International work environment
Permanent position
Flexible work schedule to 16.30 to 18.30)
A daily shuttle bus is provided from Plaza España (Barcelona) to our office (Terrassa)
Hybrid working model (3 days of remote working per week)
Initial training will be in the office for a period of 2 months
Competitive salary & monthly meal allowance
Health, life insurance and pension plan are offered after 1 year
Free coffee and fruit during office days

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Come make a World of Difference

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.