Senior Contract Management Specialist - Granada, Andalusia, Spain - UNIT4 NV

    UNIT4 NV
    UNIT4 NV Granada, Andalusia, Spain

    hace 1 semana

    Default job background
    Tecnología / Internet
    Descripción

    Senior Contract Management Specialist - Customer Success

    Full-time position.

    Company Description

    We empower people in service organizations with innovative Enterprise and Business software solutions. Our approach to delivering ERP prioritizes human experience, providing self-driving, adaptive, and intuitive software that changes the way people work.

    Job Description

    We are seeking a skilled Senior Contract Management Specialist to join our Customer Success organization. This role requires a player-coach leader who will manage complex contracts and guide our Services Sales team in structuring Customer Success services agreements.

    This is a senior paralegal position responsible for collaborating closely with our Services Sales team, Customer Success, and Legal departments to ensure contracts meet company policies and best practices.

    Main Responsibilities

    1. Contract Structuring:
      • Partner with the Services Sales team to design Customer Success services agreements aligned with corporate policies and customer needs.
      • Ensure all agreements meet regulatory, financial, and legal standards.
      • Review, draft, and recommend amendments to contracts to manage risk and optimize terms.
    2. Contract Enforcement & Compliance:
      • Ensure contract obligations are tracked, fulfilled, and documented within systems of record.
      • Act as the primary contact for contract-related inquiries, resolving issues promptly.
      • Monitor contract compliance and report any deviations or risks to relevant stakeholders.
    3. Leadership & Team Management:
      • Serve as the player-coach for the Contract Management team, providing mentorship, guidance, and day-to-day leadership.
      • Oversee team performance, assign responsibilities, and promote continuous improvement initiatives.
      • Foster a collaborative, solutions-focused environment that enhances both team morale and productivity.
    4. Stakeholder Collaboration:
      • Collaborate with Customer Success, Finance, Legal, and Operations to align contract terms with company standards and customer expectations.
      • Support training initiatives for Sales and Customer Success teams on best practices for contract management and compliance.

    Accountabilities

    1. Risk Mitigation: Proactively identify contract risks, advising stakeholders on mitigation and compliance strategies.
    2. System Accuracy: Maintain updated, accurate records of contract terms and statuses across all systems.
    3. Customer Satisfaction: Ensure contract compliance to uphold customer satisfaction and long-term partnerships.

    Key Performance Indicators

    1. Contract Accuracy: Less than 5% discrepancy rate between contract terms and system records.
    2. Timeliness of Contract Processing: Average turnaround of contract structuring and review within agreed service levels.
    3. Compliance Rate: 95%+ adherence to corporate guidelines across all contracts.
    4. Team Productivity: Achievement of team performance targets for contract completion and compliance.

    Requirements

    1. Experience: Minimum of 5+ years of experience in contract management, paralegal roles, or related fields within SaaS, Professional Services, or IT industries.
    2. Leadership Skills: Demonstrated ability to lead a team, provide coaching, and manage complex projects simultaneously.
    3. Education: Bachelor's degree in Legal Studies, Business Administration, or a related field (Paralegal Certification is a plus).
    4. Technical Skills: Proficiency in contract management software, CRM systems, and MS Office Suite.
    5. Soft Skills: Strong communication, negotiation, and problem-solving abilities.

    About Us

    Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We're a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities.

    We offer:

    1. a culture built on trust - giving you the freedom and autonomy to be successful,
    2. balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being,
    3. talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry,
    4. a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet,
    5. a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.
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