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  • Onboarding Specialist - Província de Barcelona - PayXpert

    PayXpert
    PayXpert Província de Barcelona

    hace 2 semanas

    Default job background
    Descripción

    Job Title: Merchant Onboarding Specialist

    The Merchant Onboarding Specialist is responsible for managing and facilitating the onboarding journey of new merchants, ensuring a seamless transition from Sales/Pre-sales to operational readiness.

    Key Responsibilities:

    • Merchant Onboarding Coordination: Take ownership of the merchant onboarding process following the kickoff initiated by the Sales Team.
    • Develop and manage onboarding plans, ensuring all stakeholders understand timelines, responsibilities, and deliverables.
    • Act as the central point of coordination, ensuring a smooth transition from the kickoff to the operational go-live phase.
    • Ensure data quality between CRMs and other back-office components.

    Position Requirements:

    • Bachelor's degree minimum.
    • Experience in customer success, project coordination, or operational roles in payments, fintech, or a related industry.
    • Strong organizational and project management skills with the ability to manage multiple tasks simultaneously.
    • Excellent communication and presentation skills to effectively explain processes and tools.
    • Problem-solving and conflict resolution skills to address onboarding challenges proactively.
    • Familiarity with payment technologies, platforms, and compliance requirements is a plus.
    • Proficiency in CRM systems (Efficy, PowerBI, Zendesk, JIRA, REDMINE) and project management tools.
    • Ability to understand and communicate technical requirements for payment integration.
    • Fluency in both French and English is required.

    Benefits:

    • Private Health Insurance
    • Hybrid working Model 38 working hours per week
    • Intensive Summer Shifts (7 Hours per Day)
    • Free fruits & Coffee in the office
    • Permanent Contract
    • Challenging projects
    • With us, you will have the chance to participate in a variety of technical projects amongst passionate and skilled colleagues
    • Free languages courses: learn Spanish, French or improve your English skills at your disposal
    • Learning Solutions According to your needs
    • Events: we do believe in the importance of meeting our colleagues in an informal and natural environment to build connections between UK & France & Spain. Please take part on our awesome engagement events…
    • Referral Bonus

    We believe in equal employment opportunity, a culture built around gender-balanced development opportunities for our professionals, a flexible and healthy working environment, and general equality in the workplace.

    The personal data collected is intended for PAYXPERT and used to process your application with a view to possibly offering you an employment contract. It is intended for use by the departments responsible for recruitment. This information will be kept for a maximum of 2 years if your application is not successful.

    In accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data, you have the right to access, rectify, delete, portability and limit the Processing of Data concerning you.

    You may also, for legitimate reasons, object to the Processing of your Data.

    You may exercise your rights by contacting our DPO at the following address gdprpayxpert.com or at the following postal address Av. Diagonal 440, 08037 BARCELONA,SPAIN.

    For more information on the Processing of your Personal Data by PAYXPERT, please consult our privacy policy available on our website at the following address:


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