Customer Representative - Malaga, España - Webhelp

Webhelp

Empresa verificada

Malaga, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Your main mission will be to ensure a quality remote customer relationship that meets expectations.

Management of reservations (modification, cancellation or creation of new reservations)
Manage the backoffice of reservations (issuance, modification and cancellation of reservations)
Aftersales service (litigation and compensation management)
Manage and manage the administrative process (invoicing, written communication, travel documents)
In short, you are a customer advisor, Ambassador of customer satisfaction

By what means?

We offer:
Full-time (39 hours/week) and long-term contract

Schedule (rotative): Monday

Saturday from 09:00 to 18:00
Salary: euros gross/year + up to 4.800 euros gross/year
Internal Development Program
Opportunity to join an international team
Start date: Immediate
Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)

Requirements:

Yourself With interpersonal skills, good listening skills and a sense of service
Bilingual Flemish/Dutch + fluent in French.
We will appreciate you as caring, empathetic, curious and dynamic
A good team spirit, a taste for challenges and challenges will come in handy on a daily basis
You demonstrate good oral and written expression.
You demonstrate an ability to adapt.
You must be IT literate in order to easily handle our tools.
Previous experience as a travel agent is an asset and knowledge of GDS tools (Saber, Amadeus, Galileo) is a plus.

Come join us to contribute to our collective success The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

RRQ BELGIUM