Customer Service Representative - Barcelona, España - CPM

CPM

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

Description:

Our Client

Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide.

Beyond their portfolio of well-known brands, they are also continuously recognized for their top results in sustainability, social responsibility, diversity, and innovation.

We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver first-class service to our consumers.

We Care:

Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We ́re Curious:
Proactive approach to problem-solving and a "can do" attitude.

We Achieve Together:
Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

_What you'll be doing?_

Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions
Developing a sound understanding of the products and services offered by our client
Embrace our company values and act as a brand ambassador

Requirements:

_ What skills & experience you'll bring to us?_

A fluent level of
Turkish with exceptional grammar and spelling skills (knowledge of other languages is a plus)
High level of
English (Both written and spoken)
A genuine passion for delivering outstanding customer service
Ability to deal with sensitive calls with empathy
Strong administrative skills with a keen eye for detail
A professional outlook and proactive approach to problem solving

Benefits:

_ What do we offer?_
-
Contract:Permanent contract (1 month probation period)

-
Full-time/Part-time: (39 hours/week)

-
Schedule:Monday to Thursday 7:00 am to 4:00 pm and Friday 7:00 am to 3:00 pm

-
Salary:€16,500.00

-
Holidays:24 holidays per calendar year
-
Office model:Hybrid (1 day in office / 4 days from home)
-
Training:2 weeks (Monday to Thursday 9:00 am to 6:00 pm and Friday 9:00 am to 5:00 pm)

-
Start date:30 June 2023

-
Office location:La Sagrera (Barcelona)

Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.

We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

wecare#wearecurious#weachievetogether