Dutch Customer Service Agent - Valencia, España - Recruit 4 work

Recruit 4 work

Empresa verificada

Valencia, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Are you a people person and like helping others than this position is for you We can offer you a position in an ambitious, energetic and people driven company in which you are able to help customers with their questions. All of this is possible in the beautiful city of Valencia in Spain. So you are not only able to start a new job but also experience the abroad adventure Live in the birthplace of paella and experience all that the city has to offer.

Your role

For a Energy and Telecom supplier in The Netherlands we are looking for a Customer Service Agent who speak either Flemish or Dutch with English.

In this job you will help clients with questions or problems through multiple channels. These questions relate, among other things, to changes to customer data, contracts, inquiries about invoices.

Tasks

Phone

Inbound communication - all questions from existing clients:

Financial questions

Final invoice
Collection
Online services
Meter readings
Moving/cancellations
Mutations
Making calculations
Sell contracts to new clients who contact the company to understand more about the different types of contracts, prices;...
Cancellations

Outbound communication

Further follow up of the client's case, obtaining additional information or providing solution based on the case
Call back the client in case of request for additional information.

Via mail

Via app: