Payroll Lead - Granada, España - Alight

Alight

Empresa verificada

Granada, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

Overall objective of the Role
Responsible for supporting the country and using your functional and technical expertise and country specific knowledge to support the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines

Main
Responsibilities

Delivery Key responsibilities:

Support Managers with client engagement, ensuring all information is accurate and provided on time
Support the Sales process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations Manager
Provide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilized
Lead projects designed to improve customer satisfaction and business performance
Provide daily functional support to the teams, to support the successful delivery of payrolls
Responsible for the maintenance of the Country Solution workbook
Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes
Responsible for Year End to ensure deadlines are met successfully
Proactively identify upsell opportunities
Support Management with the resolution of client escalations, along with lessons learnt
Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
Alight Security Standards are adhered and followed
Ability to recognize and deal appropriately with sensitive and confidential information
Time Recording to be completed on time and accurately
Contribute to team meetings and raise any issues immediately to your Operations Manager
Ensure you are up to date with all Alight announcements and communications
Build good relationships with all lines of businesses
Participates in projects as needed and assigned

Key Criteria to monitor performance

Adherence to all Security and Compliance procedures
100% Attainment of customer SLA agreements
Adherence to quality standards
Adoption and support of innovation initiatives
Reduction of client escalations through knowledge transfer to both clients and colleagues
Demonstrate professionalism and act responsibly
Ability to effectively communicate with all levels within the business

Alight Core Competencies**- Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.

Solve Problems
Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement

Take Ownership

Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities

Be Client Centric

Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities

Be Effective

Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

III
. REQUIRED EXPERIENCE
Professional /

Job Experience

Strong knowledge of the various inputs and outputs such as thirdparty interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll
Ability to identify and mitigate risks
Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills
Selfmotivated and a willingness to learn
Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Academic Degree

Education and Training

Essential

BA/BS in a businessrelated field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
58 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment
Expert knowledge on payroll processes, practices and associated legislation

Desirable