Assistant to The Director of Quality - Barcelona, España - Placement International

Placement International

Empresa verificada

Barcelona, España

hace 1 día

Publicado por:

Isabel García

beBee Recruiter

Descripción

Intro:
Are you eloquent in your articulation and confident in both written and verbal
communication? Do you thrive in planning,
organizing, and completing tasks meticulously? Do you wish to collaborate with our numerous international partners and broaden your
cultural understanding? Then this position is exactly what you are looking for

As Assistant to the Director of Quality and Operations, you will be in constant contact with our numerous international partners to sustain and grow Placement International's professional network.

Requirements:

Be a student/graduate in Hospitality, Tourism, Business Management or related fields
Knowledgeable in Hospitality/Education
Excellent communicator both orally and written in both English and Spanish (C1 level minimum)
Outstanding interpersonal and communication skills
Organized and detailoriented
Ability to effectively multitask and adapt to changing circumstances
Comfortable selfstarting assigned projects and managing them independently
Confident and eager to engage with clients, partners and other stakeholders
Proficiency in CRM and Hubspot platforms, with a strong understanding of data management principles.
Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Strong analytical skills and attention to detail.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with crossfunctional teams.
Experience with project management tools and methodologies is a plus.
Legal documentation to work and reside in Spain is absolutely required (assistance provided)

Responsibilities:

General:

Organize and coordinate availability for meetings, training sessions, etc.
Take accurate minutes of meetings.
Distribute and coordinate readiness of team members to meetings.
Handle sensitive information in a confidential manner.
Support with creating, reviewing and distributing quality training documentation to minimize repetitive questions, meetings, and interruptions.
Control frequency, review accuracy and flag remarkable comments of 1:1s and evaluations for the Operations Teams.
Collect feedback on processes and support in the creation, management and development of systems and processes to optimize quality and productivity.
Support in the review and monitoring of new implementations function as intended and conduct the necessary follow up to ensure corrective measures are taken when they do not.

Workflow Creation and Optimization:

Collaborate with the Director of Quality & Operations to develop and implement efficient workflows and processes.
Identify areas for improvement and optimization within existing workflows to enhance operational efficiency.
Coordinate with crossfunctional teams to streamline communication and workflow handoffs.

CRM and Hubspot Management:

Oversee the management and maintenance of CRM and Hubspot systems.
Ensure accurate and uptodate data entry and recordkeeping in CRM and Hubspot databases.
Generate reports and analytics to track key performance metrics and measure the effectiveness of CRM and marketing efforts.

Project Management Support:

Assist with project planning, execution, and monitoring activities.
Coordinate project timelines, resources, and deliverables to ensure timely completion and quality outcomes.
Prepare project documentation, reports, and presentations as needed.