Desktop Support L1 - Madrid, España - Sharp Brains Ltd
Descripción
1- One year Business to Business contract2-
Experience/Skills:
- 24 years of experience in Onsite support
- Knowledge and experience on windows 7 OS
- Manage Desktop Devices (hardware, software and connectivity) incidents
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems
Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of
replacements, with spares provided by vendor.
- Experience with Service management tool ex
- Service now
- Should have good expertise on EUC tools, remote support tools, MS office
- Preferable to have a good understanding of Lync, VPN, and mobile device
- Analyze Service Desk calls for Desktop Devices and incident data to identify
automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop
- Manage Desktop Devices (hardware and software) incidents through to
- Monitor security profiles and antivirus software on all Desktop Devices and
requirements
- Provide VIP support for Desk side issues per contract and be point of contact
for MI calls.
- Should be aware of ITIL process of Incident, Change, Problem, Service
- Good to have knowledge in AD and smart hands and feet support.
- Good to have knowledge and experience of supporting MAC devices and
Job Types:
Full-time, Contract
Contract length: 12 months
Salary: 2,500.00€ per month
Experience:
- Desktop support: 3 years (preferred)
Language:
- Italian fluent (preferred)
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