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    Supervisor (German-speaking) - On-site - Valencia, España - Concentrix

    Concentrix
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    De jornada completa
    Descripción

    Join our team as a Supervisor in Valencia!

    Are you ready to kickstart an amazing career journey? We are a global leader in technology and services, driving the future of renowned brands worldwide. Our mission is to enhance businesses with cutting-edge technology and innovative solutions across 70+ countries.

    As a Supervisor working on-site in Valencia, you will be part of a team of game-changers shaping the future of technology.

    What Makes Us Unique

    We are all about career growth and personal development. Join us to experience the next big thing and forge lifelong connections. We provide top-notch training, advanced technologies, and continuous support to empower you on your professional journey.

    Key Responsibilities:

    • Monitor and evaluate team performance
    • Provide constructive feedback to agents and motivate team members
    • Oversee agents' training progress
    • Participate in the recruitment process closely with the HR Department
    • Organize and optimize work shifts
    • Ensure adherence to processes and procedures, manage overflow calls/tickets
    • Handle incoming customer queries via various channels and ensure timely resolution
    • Offer guidance on outbound sales strategies
    • Maintain in-depth knowledge of customer-specific applications

    Your Profile

    We welcome individuals from diverse backgrounds with a passion for learning and a natural inclination to assist others. If you possess exceptional communication skills and a drive to exceed customer expectations, you are a perfect fit for us.

    • Bilingual or fluent in German with advanced English proficiency
    • Project management expertise
    • Ability to navigate complex situations with multiple stakeholders
    • Capacity to drive and adapt to change
    • High customer service orientation
    • IT proficiency and business acumen
    • Experience in a similar role

    If you don't meet all requirements, fret not! We promote inclusivity and diversity and encourage all interested candidates to apply.

    Perks of the Role

    • Full-time contract with a standard 39-hour workweek
    • Convenient location in Valencia
    • Referral bonus schemes
    • Comprehensive training on the project and the company
    • Career development opportunities and specialized courses
    • Competitive salary plus monthly performance bonuses

    Embark on Your Exciting Career with Concentrix

    At Concentrix, we prioritize the growth and success of our employees as it directly impacts our clients and their customers positively.

    If this opportunity aligns with your career goals, seize the moment. Apply now to explore why Concentrix is the preferred employer for over 440k professionals worldwide.

    Concentrix is an equal opportunity employer

    Our global team stands united as one, dedicated to fostering a work environment free of bias and discrimination. We base our recruitment decisions solely on professional qualifications and job requirements without any form of prejudice.


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