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  • Customer Lifecycle Manager - Málaga - Job Squad

    Job Squad
    Job Squad Málaga

    hace 2 semanas

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    Descripción

    Our client is a global provider who designs, delivers and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, they're an end-to-end provider across all B2C and B2B customer journeys.

    The Role: Customer Lifecycle Manager

    Key Responsibilities:

    • Engage customers from first point of contact to retention and renewal initiatives
    • Maintain and develop loyal and happy customer base

    Your daily work will include tasks such as:

    • Being the first point of contact for many customers, delivering a strong first impression and setting the foundation for long-term customer relationships
    • Leading sales strategy, overcoming objections and negotiating success
    • Engaging with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with the company's leading cloud technologies
    • Positioning competitive offerings and solutions in the context of customer needs and experiences
    • Demonstrating verbally and in writing how customers can capture value and envision their future with Microsoft's technologies
    • Effectively turning prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g., BANT (budget, authority, need and timeline)
    • Leveraging social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage customers
    • Collecting feedback from customers and articulating it back to the business:

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Customer lifecycle manager