Bride Experience/customer Experience - Barcelona, España - Pronovias

Descripción

We at
PRONOVIAS GROUP, Global leader in the Bridal industry, are currently looking for a professional and talented
Bride Experience Specialist to join our Customer Experience Team in our
Barcelona HQ.

We seek people who are passionate about Fashion; love to be part of a growing and challenging international environment; inspiring and empowering people and are not afraid to make the difference.

Our mission is bringing
HAPPINESS into the world by dressing with style our customers' dreams, being the best partner to our clients, and building together an exciting place to work.

Your race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status don't make a difference here.

• Provide accurate information on products, services, procedures, and company policies.
• Guide brides through the process of finding their dream dress.
• Handle and resolve possible complaints efficiently and professionally, adhering to established policies.
• Proactively offer solutions and recommendations, maximizing our bride experience and sales opportunities.
• Collaborate with retail stores to address customer concerns related to their instore experience.
• Contribute to achieving department goals and exceeding customer expectations consistently.
• Maintain a positive and professional demeanor, fostering a welcoming and supportive environment.
• Minimum 1 year of experience in customer service, preferably in a highvolume, multichannel contact center environment.
• Fluency Spanish and English both written and spoken. Additional languages (specially French or Portuguese) are a strong asset.
• Familiarity with the retail or ecommerce industry, and experience in luxury customer service is preferred.
• Positive, helpful, and solutionoriented attitude with a genuine desire to exceed customer expectations.
• Excellent communication, interpersonal, and problemsolving skills.
• Ability to learn new software and adapt to a fastpaced environment.
• Strong analytical and problemsolving skills with a focus on continuous improvement.
• Familiarity with Salesforce and Microsoft Office.
• Proficient in typing (minimum 3540 WPM).

• Ethical workplace environment that embraces the diversity that makes us special. Having to opportunity to join our CSR strategy focused on women empowerment, environmental sustainability, and community impact.
• Benefits to improve worklife balance: flexibility on entry and exit, intensive day on Fridays, work from home policy and special benefits and schedules for pregnant women and parents.
• Possibility to join our flexible remuneration plan which includes health insurance, transport tickets, nursery school tickets and training related to our business.
• Company canteen with subsidized meals and breakfasts.
• Team building activities to promote our companies' values: respect, innovation, empowerment, performance driven and teamwork.
• Private parking and company shuttle bus.