Client Advisor - MADRID, España - LOUIS VUITTON MALLETIER

Descripción

Poste

We are currently looking for Client Advisors - Chinese Speaker for our prestigious flagship store in Madrid (ECI CASTELLANA)

As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise.

You will strive to discover your Clients and their every need, and to guide them across the Brand.

You will proactively reach out to your Clients in order to achieve individual and team goals.

DUTIES & RESPONSIBILITIES

• Drive and achieve individual and team objectives and be accountable for sales results
• Welcome every Client and provide the best Client experience
• Advise Clients across the Brand and all product categories
• Engage with Clients to develop long term relationships, leveraging different clienteling tools, in order to foster Brand loyalty
• Perform as a team player, participate in all activities contributing to the overall objectives of the store
• Learn and master Brand and product knowledge
• Respect Louis Vuitton Brand standards in terms of grooming and behavior
• Follow the company's policies and procedures

Profil

EXPECTED ATTITUDES & SKILLS

Curiosity

Empathy

Agility (retail is a fast-paced environment, we need people who manage well unforeseen situations with our client's).

Commercial Mindset

Passion for the brand

Professional Attitude

Responsibility & Ownership

Flexibility & Availability afternoons and weekends

REQUIRED EXPERIENCE

Proficient English and Chinese, fluent Spanish.

A previous background in retail or hospitality and luxury is not mandatory, but will be positively considered.