Production Service Manager for Cash and Payments - Malaga, España - BANCO SANTANDER S.A.

BANCO SANTANDER S.A.
BANCO SANTANDER S.A.
Empresa verificada
Malaga, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción
Production Service Manager for Cash and Payments Solutions - SCIB Málaga


Country:
Spain


WHAT YOU WILL BE DOING

SDS SCIB is looking for a Production Service Manager
, based in our Málaga
office.

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY

Santander Digital Services (SDS) is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 2,000 people in 7 countries (Spain, Portugal, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper.

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.


WHAT YOU WILL BE DOING


As a Production Service Manager, you will
be accountable for the implementation, governance and reporting of the major Incident Management Process in Cash and Payments domain, the end to end business process follow up as run-the-bank and the management of transversal IT events with other domains.


We need someone like you to help us in different fronts:

  • Implementation & Follow-up of Major Incident Management Process in our Domain
  • Support Domain CIO in providing adequate governance on Production
  • Major events coordination (markets cutoffs, end of day reconcilement, )
  • End to End business process followup and reporting
  • Coordination and followup of VIP/VOP IT requests / incidents escalated
  • Implementation and follow up of Level of Services: Definition of Service Level Agreements aligned on Domain Business chains
  • Creation & follow up of User Survey Satisfaction
  • Management of Transversal IT events with other domains, CIB Production Governance & Technical Services (Infrastructure Major events, disaster recovery plan)
  • Set up of Reporting framework about Domain Production indicators & Key Business activities: _Business representatives, CIO GTB, Product Teams Leaders, CIB Production Governance _

EXPERIENCE

Background:

  • Cash and Payments experience
  • Good knowledge on Wholesale Banking environment (CIB) with Incident management experience in an operational position
  • IT Production experience
  • Knowledge of IT roles and functions
  • ITIL Certified

Functional & Technical skills:

  • Extended knowledge on CIB Business chains and processes
  • Capability to discuss both with strategic managers and operational experts from all background (Business, Infra, runthebank, build) and levels.
  • Technical skills basis
  • 35 years of proven experience using the required technologies and skills

EDUCATION

Essential:

  • Degree in STEM education
  • ITIL certified

Desirable:

  • Bachelor's degree in Information Technologies or Computer Science
  • Postgraduate program IT
SOFT SKILLS & PERSONALITY

  • Coordination skills, transversal management, transformation
  • Client service oriented, well skilled in writing and live communication
  • Analysis and synthesis skills, complex meeting/action plan / crisis animation
  • Be persuasive, inspiring, and motivating for run culture change
  • Ability to work in liquid organizations with strong change adaptability
  • Empathy
  • Conflicts management
  • Continuous improvement
  • Stress management

LENGUAGE

  • Fluent Spanish (native or B2, C1)
  • Fluent English (B2, C1)

Idiomas:


  • Spanish
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