Customer Care Success - Barcelona, España - JUJUR PROJECT

Descripción

• Customer support related to the company's products & services through multiple channels to subscribers interested
• Identify customer needs and expectations and provide personalized solutions in order to keep customer satisfaction
• Onboarding Support to new customers (doubts, incidences)
• Retention and engagement of existing customers
• Design and implement customer retention strategies to increase loyalty and retain business by analyzing customer feedback and negotiating with them
• Upselling and cross selling while attending inbound calls of existing customers
• Constantly update our CRM system with all relevant information collected during customer service activities.

• Native/fluent in German and Polish (at least C1 level), both oral and written. Fluent in English (at least B2 level)
• Strong customer, business and goal orientation
• Prior experience and roles in the Contact Center or Back Office environments
• Administrative and finance related background (payments, invoicing, purchases orders, collections etc.)
• Strong negotiation skills
• Excellent communication skills (both oral and written)
• Marketing background or previous social media experience is a plus
• Digitalization and innovation mindset
• Assertiveness.

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Referral program
• Guidance and tools to reach your full potential.