Account Manager - Madrid, España - Amex

Amex

Empresa verificada

Madrid, España

hace 3 semanas

Publicado por:

Isabel García

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Descripción

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Who we are?

The EMEA Merchant Acquisition Sales organization is a sales team of different nationalities speaking more than 28 languages based in Madrid.

Our teams successfully acquire and manage relationships with merchants in all European Markets.

As an European hub, based in our new European Head office, we offer a rewarding package and the opportunity to work at one of Spain's premier employer brands.

The main objective of a Client Manager is customer fidelity and engagement, maximizing business and revenue growth through proactively identifying opportunities, and focusing on account retention and business expansion when possible, collaborating across markets and Line Of Business's ensuring full acceptance and engagement within his/her portfolio

Main responsibilities

Driving growth of American Express charge volume and revenues.
Maintain and grow active locations.
Improve merchant satisfaction measured through annual survey.
Retention of account.
Ensure compliance and control.
Build and leverage client relationship.
Best practice sharing and team support.

This role is an individual contributor role and will report to the CCLM Market Team Leader.

Qualifications

Dutch native speaker and indepth knowledge of country and market landscape.
Experience in sales roles ideally over the telephone (+2 years).
Demonstrated sales and negotiation skills; excellent objection handling.
High level of business awareness and financial acumen including ability to understand key financial drivers and draw accurate conclusions from them.
Good understanding of American Express business and financial competitive and regulatory landscape.
Strategic thinking and profound analytical capacity.
Strong organizational and time management skills, able to set priorities to achieve goals.
Accountability and ownership.
High level of determination and selfconfidence, ability to work in groups and contribute to the team's success.

What do we offer in return?
Success is rewarded through an attractive package: a generous sales incentive plan and a strong benefits package.

Amex Flex (remote working hybrid model)
New state of the art offices, very well connected just near to Feria de Madrid. Metro Station one minute, ten minutes connected with the city center. Parking facilities.
Meal Vouchers (9€ per day)
Medical Insurance
Life and Accident Coverage
Amex personal card with no annual fee
Annual Educational and Language Allowances
Stable company with excellent growth, in a fun, dynamic, modern, multicultural and flexible working environment.
The company has a strong personal development philosophy, offering continuous training opportunities, looking to develop people internally wherever possible
Sports, Voluntary activities, healthy incompany activities (Yoga, Pilates, Hipopresives, Soccer Team, Phisiotherapy, Mindfulness)
Amex cafeteria, shower rooms, international collaborative library and many other building facilities
And lots more

Why American Express?
There's a difference between having a job and making a difference. Why American Express?

Amex have been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We've also made a difference in the lives of our peop