Customer Success Manager - Barcelona, España - Autodesk

Autodesk
Autodesk
Empresa verificada
Barcelona, España

hace 4 semanas

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción
Job Requisition ID #

  • 23WD67734
Do you have a customer first mindset? Do you thrive on change? Are you interested in helping us build and evolve our customer success organization to continuously improve the quality of our services and overall experience and success of our customers?


If this sounds like you, we are looking for Customer Success Managers in Barcelona to help Autodesk's customers with Enterprise Business Agreements (EBA) drive long-term success by executing an array of services to accelerate customer business goals and drive adoption.

This is an exciting opportunity to unequivocally influence our customers, and Autodesk's, success.

The Role

How can you contribute to our team and our organization?

Real Customer Success comes from the heart. The foundation of our culture is Customer First


Acting as the single point of contact for Autodesk and key customer stakeholders within EBA accounts, the CSM drives post-sale account management and customer relationship development while ensuring proper onboardings and coordinating support to maximize a customer's return on investment in Autodesk solutions.

If you have the best customer management skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with - Let's talk


Main Responsibilities:

  • Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe.
  • Establishes measurable criteria for success and assists in building organizational alignment.
  • Develops and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions.
  • Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise.
  • Creates and coordinates account documentation including reports, proposals, business assessments, and recommendations.
  • Develops and maintains close relationships with key management sponsors within a select group of names accounts (from key users to CXO).
  • Accountable for postsale account management and drives account growth strategy with wider account team members (Sales, Delivery, Business Strategy & Marketing, Product Development Group)

Minimum qualifications:

  • 35 years in leading customerfacing organizations
  • Strong empathy for customers AND growth mindset
  • You want to help and serve our customers: They win, so you win.
  • You're driven: No one needs to push you to excel; it's just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Deep understanding of value drivers in recurring revenue business models
  • Strong financial acumen including analytical and processoriented mindset
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills
  • German Speaker mandatory / Italian speaker strong plus
  • Relevant Bachelor's degree

Preferred qualifications:

  • Background of postsale and sales experience preferred


At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world.

Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.


At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world.

Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

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