Bellboy - - Calvià, Islas Baleares, España - Kimpton Aysla Mallorca

Descripción

What's the job? As Bellboy you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage.

Reports to the Front Office Manager. Your day-to-day: - Greet all guests upon arrival. - Assist guests with luggage to their rooms promptly when checking in and upon checking out. - Promote all hotel functions and facilities.

- Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths.

- Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc.

- Remove trash, papers, cans, bottles, cups, etc., in lobby area. - Assist guest with general information when Front Office is not available.

- Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants).

- Polish and clean bell carts daily. - Assist guests into automobiles or taxi. - Prevent entrance of unauthorized or undesirable persons. - Quickly respond to guest requests in a timely and friendly matter.


What we need from you:

• Bachelor's degree in hospitality or related field. 2 years' experience working in Front Office department.
• Must be fluent in local language and English, additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, teamworker and with passion for service.