Sr Customer Success Manager Iberia - Barcelona, España - Autodesk

Autodesk

Empresa verificada

Barcelona, España

hace 2 días

Publicado por:

Isabel García

beBee Recruiter

Descripción

Job Requisition ID #

23WD67645

Position Overview

Do you have a customer first mindset? Do you thrive on change? Are you interested in helping us build and evolve our customer success organization to continuously improve the quality of our services and the overall experience and success of our customers? If this sounds like you, we are looking for Customer Success Managers in our Barcelona office to help Autodesk's customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption.

This is an exciting opportunity to unequivocally influence our customers, and Autodesk's, success.

How can you contribute to our team and our organization? Real Customer Success comes from the heart. The foundation of our culture is Customer First

Acting as the single point of contact for Autodesk and key customer stakeholders within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer's return on investment in Autodesk solutions.

The CSM utilizes a combination of industry and business strategy expertise, product knowledge and account management experience to help Autodesk's customers innovate more quickly and gain a competitive advantage in the marketplace.

If you have the best customer management and business consultancy skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with - Let's talk

Responsibilities:

Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe
Establishes measurable criteria for success and assists in building organizational alignment
Ability to develop, maintains and execute a Customer Success Plan for a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise
Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed
Creates and coordinates account documentation including reports, proposals, business assessments and recommendations
Develops close relationships with key management sponsors within a select group of named accounts (from key users to CIO)
Accountable and owning any postsale account management engagements and drives account growth strategy with wider account team members (Sales, Delivery, ISM, PDG)

Minimum Requirements

Minimum 3+ years working in customerfacing organizations
Strong empathy for customers AND passion for revenue and growth
You want to help and serve our customers: They win, so you win
You're driven: No one needs to push you to excel; it's just who you are
Eager to learn, adapt and own your work; you seek out help and put it into good use
Ability to manage influence through persuasion, negotiation, and consensusbuilding
Background of postsales/customer success and sales experience preferred
Program Manager or consultative experience highly welcomed
Deep understanding of value drivers in recurring revenue business models
Strong financial acumen including analytical forecasting and processoriented mindset
Enthusiastic and creative leader with the ability to inspire others and being a team player
Excellent communication and presentation skills
Relevant Bachelor/Master degree
Spanish plus high level of English
French and Portuguese are a plus, but not mandatory

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world.

Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

With Autodesk software, you have the power to Make Anything.

The future of making is here, bringing with it radical changes in the way things are designed, made, and used.

It's disrupting every industry:
architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly expl