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Incident Manager - Madrid - Tigloo
Descripción
Hey there and welcome to a new opportunityObtenga más información sobre las tareas generales relacionadas con esta oportunidad a continuación, así como sobre las habilidades requeridas.
As part of our search for new professionals,
Tigloo
is looking for an
Incident Manager
to join a
critical IT environment
with high business expectations and a strong focus on service quality.
Your mision
We are seeking a professional with excellent communication and coordination skills, capable of working in demanding and fast-paced environments, and acting as a key point of contact between technical teams, external suppliers, and business stakeholders.
We are looking for you if you have an IT background (Vocational Training – IT, ASIR or similar), experience in corporate IT environments, andadvanced English skills (minimum C1 level)
, as this role is
100% conducted in English
.
Your responsabilities
Lead and manage
major IT incidents (P1/P2)
, ensuring proper prioritization, coordination, and resolution.
Act as the central point of coordination between
internal IT teams, external service providers, and business stakeholders
.
Drive crisis management calls and war rooms, maintaining
clear, controlled, and effective communication
at all times.
Ensure accurate
incident tracking, reporting, and formal closure
in line with established processes.
Provide
regular operational and executive reporting
on incident status and trends.
Perform
post-incident reviews (RCA)
, identify recurring issues, and propose
continuous improvement actions
to reduce future business impact.
Your profile
Previous experience in incident management or high-criticality IT environments.
Advanced English level (C1 or higher)
– assessment will be conducted.
Strong interpersonal, communication, and coordination skills.
Ability to work under pressure and manage critical situations.
Based in
Madrid or San Sebastián (Donosti)
.
Why us?
Flexible full-time working hours (40 per week, M-F 09:00h–18:00h).
Friendly and inclusive work environment.
Ongoing training and a professional development plan tailored to your goals. xsgfvud
Want to know more? We might be looking for you
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