Incident Manager - Madrid - Tigloo

    Tigloo
    Tigloo Madrid

    hace 9 horas

    Descripción
    Hey there and welcome to a new opportunity
    Obtenga más información sobre las tareas generales relacionadas con esta oportunidad a continuación, así como sobre las habilidades requeridas.
    As part of our search for new professionals,
    Tigloo
    is looking for an
    Incident Manager
    to join a
    critical IT environment
    with high business expectations and a strong focus on service quality.
    Your mision

    We are seeking a professional with excellent communication and coordination skills, capable of working in demanding and fast-paced environments, and acting as a key point of contact between technical teams, external suppliers, and business stakeholders.

    We are looking for you if you have an IT background (Vocational Training – IT, ASIR or similar), experience in corporate IT environments, and
    advanced English skills (minimum C1 level)
    , as this role is
    100% conducted in English
    .
    Your responsabilities
    Lead and manage
    major IT incidents (P1/P2)
    , ensuring proper prioritization, coordination, and resolution.
    Act as the central point of coordination between
    internal IT teams, external service providers, and business stakeholders
    .
    Drive crisis management calls and war rooms, maintaining
    clear, controlled, and effective communication
    at all times.
    Ensure accurate
    incident tracking, reporting, and formal closure
    in line with established processes.
    Provide
    regular operational and executive reporting
    on incident status and trends.
    Perform
    post-incident reviews (RCA)
    , identify recurring issues, and propose
    continuous improvement actions
    to reduce future business impact.
    Your profile
    Previous experience in incident management or high-criticality IT environments.
    Advanced English level (C1 or higher)
    – assessment will be conducted.
    Strong interpersonal, communication, and coordination skills.
    Ability to work under pressure and manage critical situations.
    Based in
    Madrid or San Sebastián (Donosti)
    .
    Why us?
    Flexible full-time working hours (40 per week, M-F 09:00h–18:00h).
    Friendly and inclusive work environment.
    Ongoing training and a professional development plan tailored to your goals. xsgfvud
    Want to know more? We might be looking for you

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