Customer Service Representative - Malaga, España - Holidu GmbH

Holidu GmbH

Empresa verificada

Malaga, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Your future team

You will be part of the Customer Happiness team in Málaga that focuses on Bookiply, our software and service solution which helps vacation rental owners manage and distribute their properties more efficiently, on various channels.

You will handle post-booking requests received from both guests and homeowners and assist them throughout their journey.

Your role in this journey

You will support our customers in the booking process, with cancellations and rebookings.
You will communicate with our partners to provide the best customer service possible and solve all of our customers' challenges.
You will be the voice of the customer and transfer customer requirements & potential issues to the product team to help improve the Bookiply product every day.
You will play an active part in finding ways to continuously improve our customer satisfaction score.
You will intensively cooperate with Product, Sales and Account Management for developing guest / homeowner experience.

Your backpack is filled with

Fluency in Dutch or Flemish and English.
Friendly teamwork oriented personality and strong communication skills.
Customerfocused mindset with good problemsolving skills.
First experiences in customer service, in the hotel industry or as a sales representative are a plus.
Willingness to work one weekend a month (with balance days during the week or additional holidays).

Our adventure includes

Have an impact on the millions of people using our product every month.
Grow with responsibility from day 1 and develop yourself further through regular feedback, workshops and knowledge exchange.
Use your personal development budget and 2 extra days off to enhance your professional skills by visiting conferences, buying books, attending courses and more.
Connect and have fun with international, diverse and yet likeminded people at work, regular events and weekly office days with your team.
Get to know the world with our flexible home office policy and the opportunity to work from other local offices.
Go travelling for 23 vacation days + the possibility to take up to 10 unpaid vacation days with interesting discounts on our Bookiply properties.
Get a sneak peek at the adventure that awaits you on Instagram.

Want to travel with us?

MICHELE
Location

Malaga, Spain