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  • Recepcionista AC Iberia Las Palmas - Las Palmas de Gran Canaria - Marriott International

    Marriott International
    Marriott International Las Palmas de Gran Canaria

    hace 1 mes

    Marriott International background
    De jornada completa
    Descripción

    Job Title: Front Desk Representative

    Job Summary:

    We are seeking a friendly and efficient Front Desk Representative to assist with various guest-related tasks, including check-ins, payments, and resolving issues. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.

    Key Responsibilities:

    • Process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys.
    • Handle various payment types, including credit cards, cash, checks, debit cards, and traveler's checks.
    • Anticipate sold-out situations and arrange alternative accommodations when necessary.
    • Process check-outs, resolving any late or disputed charges.
    • Answer and record guest calls, messages, requests, questions, or concerns.
    • Coordinate with Housekeeping to track room readiness for check-in.
    • Run daily reports on arrivals, departures, and special requests.
    • Cash guests' personal checks and traveler's checks.
    • Review shift logs and document pertinent information.
    • Count bank at the beginning and end of shift.

    Requirements:

    • Assist management in training, motivating, and coaching employees.
    • Report accidents, injuries, and unsafe work conditions to manager.
    • Follow company policies and procedures.
    • Maintain confidentiality of proprietary information.
    • Stand, sit, or walk for extended periods.
    • Lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

    About Us:

    Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture. We believe in providing opportunities for professional growth and development for all our employees.


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