Team Leader Service Desk - Madrid, España - BNP Paribas

BNP Paribas

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

We are Arval, the leasing company of BNP Paribas Group, with an active fleet of more than 21000 vehícles in Spain.

We are more than 900 collaborators and we continue growing.

Nos, we are looking for a Team Leader for our Service Desk

Mission of the position:

Lead the Arval Spain local Support team to deliver quality Desktop and local IT support for the employees, driving performance against the agreed service levels and providing positive user experience.

This role is based in Madrid but responsible for delivering desktop support services to users in all Arval Spain locations.

Main Activities and responsabilities

User local support

Provides quality support to the users: records all requests in the service management tool, enriches the documentation and knowledge base, contributes to the continuous improvement of the service level

Manages user equipment, provides support from the onboarding to the off boarding of the users

Is responsible for the coordination of the IT incidents impacting the Spain business, providing appropriate user communication participating in the incidents call if necessary

Maintain productive relationships with appropriate stakeholders both internally and externally

Participate and provide IT support for the delivery of local business initiatives / projects

Team management

Contributes to the production of the team by committing the necessary time

Leads team continuous improvement

Is responsible for the team's backlog, including continuous improvement items

Acts as a mentor and seeks expertise in his/her discipline

Accompanies team members in developing skills in this discipline

Provides operational reporting of the team work

In liaison with the HR teams, performs management assignments, such as annual evaluation based on feedback collected during the year, training plan for the internal employee, recruitment if needed

Background and Qualifications:
Minimum of 5 years of experience in the IT support role

Business skills:
IT infrastructure

Transversal skills:
Ability to develop others & improve their skills

Analytical ability

Project management

Behavioural skills:
Client focused

Communication skills - Oral & Written

Ability to share / pass on knowledge

Autonomous

Language Skills:
English language (advanced)

Methodologies/Tools/Technologies

MS Windows, HVD, iOS, Active Directory, SCCM, MDM

ITIL methodology, Service management tool (

ITSM :
Service now)

PRIMARY LOCATION

ES-Community of Madrid

JOB TYPE

Standard / Permanent

JOB

INFORMATION TECHNOLOGY

EXPERIENCE LEVEL

At least 5 years

SCHEDULE

Full-time

REFERENCE

4136

APPLY
***- (

REF:
4136)