Integration Project Manager - Barcelona, España - ADP

ADP

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

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Descripción

Integration Project Manager

ADP (Automatic Data Processing) is the largest BPO provider for payroll and HR services.

The company was founded in the USA in 1949, and in Europe, has been present for over thirty years.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way.

We strive for every interaction to be driven by our CORE values:
Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

Role objective:

As a member of ADP's Global Integration Center, the Integration Project Manager is the primary point of contact for clients implementing integration solutions.

This role is responsible for managing client expectations, planning, monitoring, controlling, and reporting on the project to meet agreed deliverables, scheduled timeframes, and allocated budgets.

Additionally, this role contributes to the continuous improvement of our methodology.

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Responsibilities:

Project Mgt

Develop, monitor, and
manage a master implementation schedule/project plan in the standard tools to ensure delivery of defined scope
Identify and obtain any internal resources necessary for successful project
Keep uptodate (weekly) progress on the project in standard artifacts to ensure accurate reporting and issue management
Use Change Management process for all scope changes
Lead project team responsible for the successful planning, coordination, and implementation of projects to ensure business goals and objectives are accomplished efficiently within designated timeframes, efficiency metrics and budgets.
Lead all project phases, including initiation, planning, execution, monitoring, control, and closure
Direct daytoday activities of projects and staff in matrixed organization
Definitively articulate client roles & responsibilities and hold client accountable for timely delivery, where necessary follow standard Change Control Processes
Act as escalation point for team members
Ensure milestones are successfully met through oversight and coordination of resources
Work collaboratively with other departments impacting project.
Ensure a quality implementation and transition to service with the appropriate client service team(s)/member(s).
Completes after action review/lessons learned on projects
Lead communication with stakeholders and team members through completion of the project
Organize and lead meetings with key stakeholders as needed to review project status and discuss issues, risk, resolutions, possible mitigation plan and workaround as needed.
Monitor and manage the client relationship and satisfaction
Assess, manage, resolve, and escalate (if necessary) risks and issues
Employ highly developed consultative skills
Prioritize and make decisions based on information and input in a timely manner
Drive innovation, best practices, and achievement of strategic objectives
Contributes to ongoing improvement cycle of implementation processes and ensuring it is aligned with integration best practices and utilizes clear standards and templates.
Serves as mentor to other integration project managers
Participates in performance management and professional development activities by providing immediate feedback to team members/leaders
Ensures client is trained and has executed Change Management in preparation for production deployment

General

To act sporadically as a sales support agent to advise on the fit of integration solutions to client needs at the selling process stage.
Proactively inform leadership of potential escalations
Support program/projects on standard methodology, tools and templates and lessons learned for continuous improvement
Embrace new product enhancements or products, participate in the definition of the implementation strategy
Support communications on methodology and business process improvements within the Global Integration Center and to partner teams

III.

Qualifications**:

Education and Certifications:

Degree or Equivalent in Education and Experience
Bachelor's Degree > Required
PMI-PMP > Preferred
Lean Six Sigma experience or certification > Preferred

Experience/Skills:

Fluency in English (oral and written); Spanish, German or French is added value
Exceptional communications skills written and verbal, able to drive change in uncertain circumstances
Strong Project Management Skills and experience of managing scope, timeframes, stakeholders, resources to achieve objectives
Superior prioritization, analytical, interpersonal and followup skills
Demonstrated ability to manage client interactions (e.g. negotiations, escalations) and to create client facing materials which simplify complex solutions; Client Relationship Mgt experience is added valu