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    • Receptionist/Administrative Assistant - Cádiz, Andalucía, Spain - Raoul Wallenberg International School

    Raoul Wallenberg International School
    Raoul Wallenberg International School Cádiz, Andalucía, Spain

    hace 1 semana

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    Educación / Formación
    Descripción

    Job Description:

    This is an exciting opportunity for an experienced Receptionist and Administrator to contribute to the growth and success of RWIS. You will play a vital role in ensuring the smooth operation of the school's front-of-house and administrative functions.

    You will be the first point of contact for students, parents, staff, and visitors, setting the tone for a welcoming and professional environment. This role requires a high level of organization, efficiency, and adaptability in a fast-paced school setting.

    You will manage daily administrative tasks, support the leadership team, administration and teaching staff, and help maintain effective communication between the school and its community. From handling inquiries and updating student records to assisting with events and supporting the admissions process, your contributions will be integral to the school's success.

    In addition, you will be involved in coordinating facilities and ensuring all visitors adhere to school security and safeguarding procedures.

    • Front Desk & Visitor Management: Serve as the first point of contact for all visitors, ensuring a warm and professional welcome. Manage phone calls and emails, directing inquiries appropriately and responding in a timely manner. Oversee visitor sign-in procedures, ensuring compliance with security and safeguarding policies. Handle student attendance records, including late arrivals and early departures.
    • Administrative Support: Assist in admissions and enrollment processes, maintaining accurate student records. Prepare and distribute school communications, such as newsletters, notices, and announcements in conjunction with the Administration and Marketing Manager. Maintain and update school databases and management systems. Support school events, trips, and meetings with logistical coordination. Help manage office supplies, and purchasing and ensure necessary resources are available alongside the Business and Operations Manager.
    • Student, Parent, and Staff Support: Provide assistance to students with minor first aid needs and communicate with parents as required. Support teachers and leadership staff with administrative tasks. Assist in coordinating school transportation, catering and other services. Manage lost property and facilitate the distribution of student messages and belongings.
    • Facilities & Supplier Liaison: Coordinate with maintenance and facilities staff to ensure a safe and functional school environment. Liaise with external suppliers and service providers, ensuring quality and timely delivery of services. Support health and safety procedures, ensuring compliance with school policies.

    Key Performance Indicators (KPIs): Success in this role will be measured by:
    Efficiency in Reception Management – Maintaining a well-organized and professional front desk, ensuring visitors, parents, and students are attended to promptly. Administrative Accuracy – Ensuring student records, attendance logs, and other school databases are accurate and up to date. Communication & Responsiveness – Timely and professional handling of inquiries from parents, staff, and external parties. Event & Logistics Coordination – Effective support in organizing school events, trips, and meetings. Compliance & Security – Adherence to safeguarding, security, and data protection policies. Stakeholder Satisfaction – Positive feedback from staff, parents, and visitors regarding service quality and responsiveness.

    Ideal Candidate:

    The ideal candidate will have a minimum of a high school diploma and/or administration qualification. Previous experience in a receptionist and/or administrative role, preferably in an international school or educational setting, including customer service and front desk management. Proficiency in Google Workspace and experience with school management systems. Familiarity with database management, record-keeping and document processing. Strong written and verbal communication skills in English and Spanish (other languages are an advantage). Experience handling confidential and sensitive information with professionalism. Knowledge of safeguarding, GDPR, and health & safety policies (training will be provided).

    Benefits of Living in Mallorca: Mallorca offers an exceptional quality of life, blending stunning natural beauty with a vibrant cultural scene. The island boasts a rich history, charming villages, and a vibrant arts and music scene. Enjoy over 300 days of sunshine annually, making it an ideal location for an active, outdoor lifestyle. With a diverse international community, you'll find ample opportunities to connect with like-minded individuals. Excellent healthcare, education, and infrastructure make Mallorca an ideal location for families and professionals alike.

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