Support Engineer - Málaga - Sun Agile Software

    Sun Agile Software
    Sun Agile Software Málaga

    hace 1 semana

    Descripción

    Be part of the international company leading its sector, based in one of the best cities in the world: Málaga.


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    Support Engineer
    We are a dynamic, international software development company delivering digital solutions using Agile methodologies.

    Our products are used in complex, real-world projects, and we work closely with customers to ensure smooth implementations, continuous improvements, and reliable day-to-day operation.

    We are currently looking for a
    Support & Implementation Specialist
    to join our team. This role sits at the intersection of

    product implementation, customer feedback, and technical support , making it ideal for someone who enjoys understanding how systems work end-to-end and helping customers succeed.

    Work on a digital solution for international governments
    Support & Implementation role (2nd line technical support), minimum 3 years of experience
    Azure Services, .NET &
    SQL environments
    International projects
    Medium-high level of English
    Competitive salary depending on attitude, experience, skills and knowledge
    Málaga – Office based with flexibility
    Contact me in
    Job Overview
    As a
    Support & Implementation Specialist
    , you will be responsible for implementing our products across different customer projects, supporting live environments, and acting as
    second-line technical support
    . You will work closely with customers, planners, and internal development teams to apply configuration changes, resolve incidents, and perform small fixes and product maintenance.

    This role is key to ensuring our products are correctly implemented, stable in production, and continuously improved based on real customer feedback.

    What you will do

    • Implement and configure products from our portfolio for different customer projects.
    • Apply UAT changes based on customer feedback and planner requirements.
    • Provide day-to-day support and incident resolution as
    second-line technical support .

    • Analyse issues reported by first-line support or customers and provide technical solutions.
    • Perform small fixes and maintenance tasks in existing .NET applications.
    • Use
      SQL to investigate data issues, validate configurations, and support troubleshooting.
    • Collaborate with development teams to escalate complex issues and follow fixes through to resolution.
    • Support deployments, configuration changes, and controlled updates in customer environments.
    • Contribute to documentation, implementation guides, and internal knowledge bases.
    • Participate in Agile ceremonies (Dailies, planning sessions, reviews, etc.).
    What we are looking for

    • 3-4+ years of experience
    in software support, implementation, or technical consultancy roles.

    • Good working knowledge of

    SQL
    (queries, analysis, troubleshooting).

    • Basic to intermediate knowledge of
    .NET
    for small fixes, maintenance, or understanding application behaviour.

    • Experience supporting production systems and working with real customers.
    • Ability to understand business requirements and translate them into technical actions.
    • Strong analytical and problem-solving skills.
    • Good communication skills in
    English , both written and spoken.

    • Proactive attitude, ownership mindset, and willingness to learn.
    • Comfortable working in Agile environments and cross-functional teams.
    Nice to have

    • Experience working with enterprise or public-sector systems.
    • Familiarity with Azure environments or similar cloud platforms.
    • Experience working closely with planners, product owners, or business stakeholders.
    • Background in QA, development, or technical support roles.
    What we offer

    • Full-time, permanent contract (40h/week) with flexible hours.
    • Flexible working model (office-based initially, with remote flexibility).
    • Competitive salary based on experience, skills, and attitude.
    • Yearly performance reviews and growth opportunities.
    • Benefits package (ticket restaurant, nursery care tickets, health insurance as flexible remuneration).
    • Collaborative and supportive team environment.
    • Office in Málaga city centre, near El Corte Inglés.
    • Collaborative and inclusive company culture.
    • Opportunity to grow into more specialised product, technical, or functional roles.

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