Customer Support Representative - Barcelona, España - Ingram Micro

Ingram Micro

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

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Descripción

It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing

Ingram Micro is the business behind the world's brands reaching nearly 90 percent of the world's population. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at .Ingram Micro is a master Cloud Service Provider (mCSP), offering channel partners and professionals access to a global marketplace, expertise, solutions, and enablement programs that empower organizations to configure, provision and manage cloud technologies with confidence and ease.

In this role, you will be accountable for the overall partner experience, including aiding our resellers on their billing, and technical inquiries.

Responsibilities:

Accurately and efficiently log all issues and status updates in our internal tracking system
Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success
Reconcile invoices provided by the customer and/or other internal departments
Explain charges to our customers to enhance their understanding of billing processes and policies
Initiate adjustments to customer billing charges where appropriate by providing debit/credit memos.
Identify root cause(s) and diagnose as software defects, misconfiguration, content issues, or enduser issues
Supporting multiple cloud solutions (I.e., Adobe, Dropbox, Microsoft O365, Google)
Primary focus will be Microsoft O365 suite
Contributing to the development of service desk processes and procedures
Interacts closely with various departments and vendors to provide timely resolution on issues

You Have:

Must have excellent verbal and written communication skills in German and English, as well as excellent analytical and problemsolving skills.
Knowledge of Microsoft O365 and/or Azure is an advantage
Ability to prioritize user requests effectively and manage user expectations
Ability to balance attention to detail with expeditious execution in a fastpaced working environment
Passion for driving exceptional customer experience
Previous experience troubleshooting and debugging SaaS cloud solutions is an asset
Ability to work through ambiguity and thrive in a rapidly changing business environment
Understanding of related terminology and concepts,

Benefits:

Flexible schedule and Hybrid work model

Fridays and August reduced time

Tickets Restaurant

Medical and dental insurance

Flexible compensation

Technical training by department

English and Spanish lessons

Career paths by department

Monthly bonus for home electricity

Free coffee and cold drinks

Arcade machine

Team building events

RSC activities

Annual salary review depending on performance

International and multicultural environment