Service Delivery - Barcelona, España - Hola Consultores, SL

Hola Consultores, SL

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

Your mission:

_ Hola Consultores, S.L_ somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes.

Somos una empresa 2.0 innovadora donde las personas son muy importantes para nosotros. La ética, transparencia, imparcialidad e independencia forman parte de nuestra filosofía._

_We're looking for a Service Delivery Manager_
Infrastructure, Communications, Systems and User Support Manager

Your profile:

_ Main responsibilities_

_Infrastructure, Communication and System Management_

Lead and manage the development, procurement, and proactive maintenance of IT

infrastructure services

Ensure that services evolve in line with organizational needs and new technologies and

contribute to strategic initiatives as key enablers of the architecture

Ensure the right sizing of the infrastructure, to ensure the proper performance and cost

optimization

Ensure the infrastructure is secure, aligned with cybersecurity department policies and

recommendations

Manage the SDWAN current and future deployments related to the SDWAN network

_ Service Desk Management_

Ensure that appropriate Service Levels and KPI are agreed in the contracts with external

- service providers

Leverage the ITIL framework best practices to streamline processes and drive optimum

- efficiency through the service delivery lifecycle

Manage and oversee, using industry best practice, the onboarding, acceptance and

- integration of new services, in line with project timescales, to be supported by the run
- partner

Ensure that the service desk operations are efficient and effective, and the services

- delivered are of the highest level of quality.

_ Team and Area Management_

Manage the relationship with external service providers
Keep track of the costs and budget of the area
Provide technical support for highlevel issues or incidents
Assure that the documentation of the department services is always reviewed, updated and

clearly centralized

Manage a small group of skilled technical specialists
Project management

_ Requirements_

Experienced IT manager with at least 2 years of experience managing infrastructures on a

mid-sized or large companies

Excellent knowledge on infrastructures, networking, and public cloud technologies
Experienced Service Management professional with a passion for Service Improvement
Experience of managing teams of technicians
Experience of managing 3rd parties and 3rd party delivered services
Service Management or Support in a largescale and diverse environment of incident

management, escalation procedures and related disciplines

Proven negotiation experience and analysis skills.
Fluent oral and written communication skills in English.
Demonstrable knowledge on Microsoft systems: Azure, Active Directory, Windows 10 &

server, Intune, etc.

Demonstrable knowledge on AWS is a must
Strong working knowledge of ITSM (Jira or similar)
AWS, Azure, andor Microsoft 365 certification is desirable
Experience with Project management

Why us?:

_

¿Qué te podemos aportar?
_

Seguro médico privado con Adeslas (completo + dental).
Pago del 100% exámenes de certificación oficial.
Pago parcial de cualquier curso de IT/Data.
Oportunidades de carrera.
Grandes proyectos con tecnologías avanzadas.
Exposición y aprendizaje continuo en tecnologías punteras.
Todo nuestro apoyo para tu desarrollo personal/profesional.
Contrato indefinido.
Buen clima laboral.

**_ Si tu perfil se ajusta al puesto y estás emocionado en formar parte de nuestro equipo, nos encantaría saber de ti Únete a nuestro equipo En Hola Consultores apostamos por ti_