CX Specialist @Loop Earplugs - Valencia - weWow

Descripción

Imagine this.

La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.
You start your day in a sunny office in Valencia. You speak English. You help customers feel heard, supported, and valued. No scripts. No cold leads. Just great conversations that make a real impact. Welcome to weWow

Your next chapter starts here.
At weWow, you'll work with strong European brands in an international scale‑up environment.

This role is part of a pilot strategic partnership with Loop Earplugs, you will be the voice that makes customers' day:
answering questions, solving problems, and creating moments that make them feel appreciated.

What will you actually do?

Respond to customer inquiries via email, chat, social, and other channels

Provide product advice, support with orders, returns, warranties, and troubleshooting

Act as a brand ambassador in every interaction

Take ownership of complex cases and proactively find solutions

Collaborate with internal teams to improve processes and the customer experience

Share insights and feedback to continuously improve our products and service

No robotic replies. No generic answers. Just genuine conversations that build trust and long‑term relationships. xugodme

This role suits you if you…

Are a native English speaker

Care about people and enjoy helping them

Are empathetic, emotionally intelligent, and a problem solver

Think in solutions, not problems

Work accurately and pay attention to detail

Thrive in a fast‑paced, high‑growth environment

Have customer service experience (sector experience not mandatory)

Sales or D2C e‑commerce experience? Nice to have

Why this is more fun than other customer service jobs

You get to genuinely help people

Every conversation matters

You become the trusted face of the brand

You contribute to product and service improvements

What we offer

Breakfast & lunch at the office

Spanish health insurance

Free Spanish lessons

Growth opportunities within weWow

Monthly events, sports & socials

Relocation support to settle in Valencia

And most importantly:
an international work environment where you'll quickly feel at home

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