Airport Team Leader - Alicante, España - Jet2 and Jet2holidays
Descripción
Permanent Intermittent- 40 Hours
Salary
- Excellent
Country
- SPAIN
What you will be doing...
Join our award-winning Management Team at Jet2holidays and create memories for our all-important customers during their well-deserved holiday
As one of our valued Airport Team Leaders, you will play a vital part in leading a team of Airport Customer Helpers, who are responsible for delivering outstanding customer service, and enhancing our customers holiday experience as they pass through the airport.
You will always be working as one team with internal & external suppliers and take responsibility of your teams' performance & customer escalations using our in-house digital systems.
What can we offer you?We offer our valued colleagues a range of benefits including:
- Fully paid management training, company mobile phone & laptop provided.
- Free Jet2holidays Management uniform
- Monthly 11 review meetings with the Destination Manager
- 31 days holiday entitlement per annum
- Recommend a friend bonus scheme.
Reporting to the Destination Manager, you will Work as One Team with internal & external stakeholders to ensure your team of Airport Customer Helpers deliver VIP industry leading Customer Service to our all-important customers during their airport journey.
- Take Responsibility for managing any flight disruption & customer escalations using our inhouse digital systems.
- Be present daily in managing the very fast paced and busy airport environment and customer journey throughout.
- Create & issue the monthly rosters alongside our UK based planning team in line with our SLA's and budget.
- Host inperson & virtual weekly meetings, deliver training to new members of your team & hold individual monthly 11 performance meetings with your team members.
- Support the Destination Manager, Agent & Transfer Provider with future planning and analyse customer results & feedback daily.
You will already hold full right to work documents for the country where this role is based and be living in the destination or willing and able to source your own accommodation.
Our Airport Team Leaders have a genuine passion for the airport experience and always ensure their team of Airport Customer Helpers deliver outstanding customer service.
In this position, you will be confident with managing performance, possess an ability to deliver under pressure, supporting your team, have a positive & friendly attitude, be flexible, well organised, and confident in IT to use in-house digital systems daily on a laptop.
Division
- Jet2holidays
Careers With Us
- Holidays Operations
Careers Dept
- Overseas roles in Destination
Careers Team
- At the Airport & Transfers
Business Area
- Jet2holidays
Team
- Overseas
Más ofertas de trabajo de Jet2 and Jet2holidays
-
Resort Customer Helper
Palma de Mallorca, España - hace 3 semanas
-
Passenger Service Supervisor
Tenerife, Santa Cruz de Tenerife provincia, España - hace 2 semanas
-
Ground Operations Trainer
Palma de Mallorca, España - hace 1 semana
-
Rso Safety Representative
España - hace 4 semanas
-
Station Manager
Alicante, España - hace 2 semanas
-
Agente de Pasaje
Malaga, España - hace 6 días