bike guide - Lanzarote, España - Club La Santa

Descripción

Come work at the world's biggest sports resort

Club La Santa is the world's biggest sports resort, and we continue to set the standard for active and fun holidays.

At Club La Santa, guests can enjoy more than 80 different sports on state-of-the-art facilities and 500 weekly activities and instructed lessons – all included in the stay With almost 496 rooms spanning from one-bedroom apartments to luxurious suites, we host approximately 1600 guests at maximum capacity. We are also a beloved destination for many national sports teams and professional athletes.

The resort is located near La Santa village on the north-western coast of Lanzarote in the Canary Islands. It is an English-speaking resort with the majority of guests from Denmark, the United Kingdom, and Germany.

Work and responsibilities

Working within the Bike Centre team at Club La Santa, you will be responsible for the daily bike tours and customer service.

Your responsibilities include:

• Guiding groups of up to 15 people on road or MTB tours (preferably both). The guests' experience on the tour is a top priority. You will provide clear instructions in the pre-ride briefing and attend to guests who need help or advice during the rides.
• Providing customer service to guests inside the bike center, such as answering questions, giving route suggestions, and assisting with booking bikes in the CLS app. You will hand over the bikes that have been booked in the app and help with smaller mechanical tasks, such as swapping pedals and saddles, before the bikes are handed out. You will also be responsible for answering questions in the Bike center email inbox.
• Handling rental bookings on our online system, BRM. This includes creating and managing bookings, as well as checking the rented bike in and out for guests.
• Using our till system, Lightspeed, to process payments for rented bikes and sold items.
• Performing daily tasks, including opening and closing procedures, washing bikes, and cooperating with the rest of the team to keep the bike center organized, tidy, and clean.

As part of the Green Team, you may be required to work in other areas, such as Sports Booking, morning runs, events, evening entertainment, etc. You will report directly to the In-Charge of the Bike center in Lanzarote and work alongside our bike mechanic team located in the Bike Centre. Additionally, you will be part of the Green Team, which consists of around 60 sports instructors and more than 450 colleagues across three countries, making you part of a large hotel operation.

Qualifications

• Coaching Level 1, 2, or 3 qualification in Road Cycling, Mountain Biking, or Triathlon from a recognized Sports Federation, DGI, or equivalent experience.
• Experience with customer service.
• First Aid qualification and knowledge of emergency procedures, with the ability to react calmly, quickly, and effectively in emergency situations.
• Certification in Basic Cycling Maintenance & Repair or equivalent experience.
• Fluent in English. Secondary languages: Spanish and/or Danish.

Candidate profile

• Excellent communication skills. You are clear and hospitable when speaking to our guests. You know how to communicate in different settings, and you are aware of the difference between private and professional interactions with colleagues and guests.
• Curious and open-minded . You are curious and self-reflective. You are open-minded, honest, and have an interest in learning, developing, and sharing knowledge within current bicycling trends and customer service in general. You are ready to share your ideas and points of view during meetings with the bike center team.
• Diligent. You look forward to getting to work and want to deliver to Club La Santa's uncompromising high standards every day.
• Teamwork. You are reliable within the team, meet deadlines, and collaborate well with others. You can receive feedback and implement it.
• Independent . In addition to being a team player, we need you to be capable of working on your own. During quiet periods, you will take the initiative to complete daily tasks.
• Responsible. You are responsible and self-motivated in both high and low seasons. On guided tours, you will take control and make necessary decisions as you are responsible for guests' safety during the ride. You follow the Green Team Manual activities standards and have an interest in keeping our areas organized and tidy.
• Problem-solving and organizational skills. You are adept at finding solutions in situations where normal procedures cannot be followed. You have an interest in keeping our areas organized and tidy.

What do we offer

• Permanent full time contract with 40 hrs. working week and 2 days off.
• The salary is 1,392.79 € bruto per month, 12 times a year.
• You will also receive three extra payments during the year: December, June and Holiday pay. These amounts will be calculated proportionally to the number of months the employee has been employed. The max you can receive is 1,336.42 € bruto (up to three times per year).
• One free lunch will be provided on all working days.
• Holiday: 30 days a year + 18 extra days of holiday as compensation for work on public holidays including holiday pay.
• Subsidised shared accommodation at € per month (the apartment is shared with another employee and consists of a living room with a small kitchen, bathroom and one bedroom).
• Full use of world-class sporting facilities at Club La Santa.
• Spanish Residency allowing for discounted travel within the Canary Islands and mainland Spain.
• A learning environment with different possibilities to develop professionally and personally.
• Support in organising the necessary documentation required for foreigners upon arrival in Spain.