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Harley Davidson Brand Ambassador - Barcelona, España - CPM International

CPM International

Empresa verificada

Barcelona, España

hace 1 mes

Publicado por:

Isabel García

beBee Recruiter

Descripción

The Harley Owners Group (HOG) Brand Ambassador is the voice of Harley-Davidson HOG customers and HOG Members.

The Brand Ambassador role represents the brand and its values through every customer interaction and maximises the HOG member experience.

We are looking for a passionate and driven person that is always on the lookout of providing the best possible customer experience.

Tasks

Represent the H-D Brand and its values
Assist & support customers with a bespoke and exceptional service
Manage the customer relationship focusing on developing and retaining customers and members
Ensure an optimum customer experience through every customer interaction
Process Payments on behalf of HOG members
Drive revenue opportunities through crossselling and upselling where relevant
Capture H-D customer and member feedback and report back to management for improved customer experience
Accurately maintain and update HOG member records on Salesforce
Communicate effectively and accurately to customers and HOG members, to ensure high levels of customer satisfaction

Requirements:

MUST have: Fluent level of German, with exceptional grammar and spelling skills.
High level of English
Excellent written and verbal communication skills across languages supported
Positive, enthusiastic, friendly personality, a natural communicator
Strong listening and influencing skills
Ability to perform under pressure, and think quickly
Ability to handle complaints and difficult customers
Being passionate about motorcycles is a big plus

Benefits:

What do we offer?

Contract: Permanent (\_1month probation period)\_
Fulltime: (39 hours/week)
Working days/Hours: 9:00 am 6:00 pm (Monday to Friday)
Salary: 19,184.00€ per year
Holidays: 2 days per month (After the probation period)
Work model: Hybrid (2 days in the office 3 days from home)
Training: 2 weeks of training
Start date: January 22nd

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.

We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

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