Service Manager - Barcelona, España - ADP

ADP
ADP
Empresa verificada
Barcelona, España

hace 2 semanas

Isabel García

Publicado por:

Isabel García

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Descripción

Responsibilities of the role

  • Manage a team of Payroll Service Managers, focusing on Service Quality and Customer Satisfaction.

Main functions

  • Led the team
    - Recruitment of team members.
    - Assign clients to team members.
    - Prioritize tasks, organize work, and distribute workload.
    - Set goals and ensure their achievement.
    - Communicate company's strategies to the team.
    - Identify training needs for team development.
    - Regularly report on client service status.
  • Internal monitoring
    - Supervise and control work, ensuring quality and efficiency.
    - Provide guidance and support to team members.
    - Conduct regular follow-up meetings with the team.
  • Service Quality & Customer Satisfaction
    - Hold regular meetings with clients.
    - Analyze client needs and create improvement plans.
    - Manage and escalate issues.

Required Competencies

  • a) Team motivation skills.
    b) Communication and listening abilities.
    c) Proactivity and resilience to pressure.
    d) Strong customer service orientation.
    e) Negotiation skills.
    f) Excellent analytical, prioritization, and planning abilities.
  • a) Advanced English.
    b) Minimum 1 year experience in team coordination.
    c) Solid knowledge of MS service description.

Valuable as a plus:

  • At least 5 years of experience in payroll management.
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