European Crc Manager - Valencia, España - MSX INTERNATIONAL

MSX INTERNATIONAL

Empresa verificada

Valencia, España

hace 1 semana

Publicado por:

Isabel García

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Descripción

MSX IBERIA is growing As a result, we are currently looking for a
European CRC Manager to join our great team in
Valencia or Budapest.

The
main objective of our Manager is the management of the International Call Center Operations with some offices (around Europe), including personnel management, resource planning, and customer service quality oversight.

¿Do you think you can fit in?

Then read on

Duties and Responsibilities:

Carry out the creation, design, and management of the new project/training;

-
Development and implementation of strategies to improve the efficiency and effectiveness of the Call Center
base on Lean;

Create and maintain a positive and productive work environment that
encourages innovation and collaboration;

-
Management and monitoring of the Call Center
staff
performance;

Continuous evaluation and improvement of processes and procedures to maximize efficiency and quality of customer service;

-
Analyzing and interpreting the P&L statement, and taking
corrective
actions when needed.

Qualifications:

Bachelor's degree in Business Administration or equivalent;
Extensive technical knowledge of
Contact Center Applications and Architecture (IVR, ACD, CTI, etc.);
Other languages would be an advantage;

-
Essential bilingual level of English (C2 or similar);

Good level of Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.);
Strong leadership skills;
International Certification in Lean Six Sigma (would be an advantage).

Why choose MSX?
In addition to this great challenge, MSX International offers a suitable salary and additional benefits.

At MSX, you get the freedom to work independently on projects, and still be part of a successful, supportive team.

Who are we?

MSX is a business service provider in the field of Business Process Outsourcing, providing technology-enabled services to the Automotive sector.

With 5,000 industry experts in 80 countries, we seek the best strategic solutions to help and develop car manufacturers, importers, and dealer networks within a rapidly evolving industry.

Our goal is to support our customers by improving processes, increasing sales, reducing costs, and keeping clients satisfied.

¿Do you want to be part of a motivated, successful team of specialists who makes this possible?