Customer Success Spain - Madrid, España - Free2Move

Free2Move

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Created in 2016, Free2Move simplifies mobility-related uses by offering a wide range of services to satisfy everyone's travel needs.

With Free2Move, you can rent a city car for shopping or for your stay in Italy or book a car park during your weekend in Paris...

all in one click, on our web/mobile platform

Born from the merger of the Stellantis Group and the start-up TravelCar, Free2Move, thanks to its agility and its spirit of conquest has managed to establish itself in just 6 years as a reference player to revolutionize the mobility of all travellers.

Having become the #1 reflex for more than 6 million users, Free2Move operates in more than 170 countries across 5 continents and is available in 30 languages and 26 currencies.

5000 partners trust us and several hundred thousand vehicles are available

If you want to join a team of +250 experts and bold international projects, then you're in the right place

You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented teams, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector.

JOIN US

It's exciting, you'll see

Your next missions:

You are in charge of the customer success in the Spanish market from the moment the lead becomes a customer.

You will manage the delivery and recovery of the vehicles
You will be in charge to solve clients request
Supervising recovery activities and monthly follow up on the invoicing
Managing renewals and upselling
Anticipated cancellation of the contract, invoicing issues, etc.
Systems and procedures improvements; coordination with your Manager and IT and Data team.
Daily coordination with Sales and Fleet Manager

Expected skills:

University degree in Business
Native Spanish, English fluent
Born problem solver with a very pragmatic mindset

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You like to understand how things work, and feel at ease with digital tools (including our back-office and some business intelligence tools)

Very thorough, you are able to take a step back and build processes to boost the efficiency of the team
Good sense of customer relationship, eager to satisfy your customer
Resilience, you won't get discouraged by the sum of problems you need to tackle or by rude customers
Agile, you fit perfectly in a startup environment where things change quickly
Teamoriented and positive attitude
Flexible and ability to work under deadline and pressures.
High attention to detail and accuracy with the ability to multitask
Autonomous, focuses on the results
Dynamic, adaptable, enjoying working in a constantly changing environment
Resilience
Computer proficiency with MS Office (Word, Excel, Outlook) and with Google Suite (Drive)
Ability to negotiate with unsatisfied customers

What we offer:

Working at Free2Move means becoming part of a tribe in which the culture of performance rhymes with a good atmosphere

It is also:

A startup spirit supported by a large Group
Depending on your mission, a possibility to work in full remote wherever you are, in hybrid or within our different offices
The opportunity to revolutionize the uses of mobility with us
A neat integration to start well
Lots of possibilities for development
Collaboration with multidisciplinary and international teams
International projects to perfect your background
An
attractive salary:
A
Swile card to enjoy all the restaurants around you
A
mutual insurance financed at 60% and a providence in case of hard times financed at 100%
An access to our
E-Learning platform : for the development of languages and other skills
Table football battles to relax