Junior Global Pm - España - SD Worx

SD Worx

Empresa verificada

España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring
people solutions to life.

So companies of any size can turn Human Resources into a source of value for the business and the people in it.

Our people solutions span
the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.

YOUR ROLE:

To lead programs of smallsize/complexity, or supporting a Senior Program Manager to ensure all milestones are met within contractual, time, quality and budgetary constraints.
To lead the smooth transition from Implementation to Operations, ensuring service levels are achieved and ensuring Operations are able to deliver their target operating model.
Provide best practice delivery according to the SD Worx Implementation Framework and lead internal initiatives to develop internal process, ways of working and methodologies.

Key Accountabilities

Troubleshoot customer issues utilising the appropriate people or resources required for a prompt resolution.
Build customer relationships to ensure maximisation of future revenues and business profit.
Understand and anticipate the customer needs and environment and support the recommendation of 'value added' solutions to the customer.
Manage external strategic thirdparty partner and supplier relationships.
Support the management of internal inter departmental relationships and senior management team stakeholders.
Work proactively as a team member across the department, offer coaching and support to junior members of the practice as necessary.
Impart technical knowledge to contribute to product development.
Maintain budgetary responsibility for all implementations or cost centres under their control.
Champion and make recommendations for the SD Worx Implementation Framework and supporting methodologies so they evolve in line with corporate strategy and new service propositions.
Act as Implementation role model and promote the corporate strategy, SD Worx Values and ensuring a highly motivated team environment is created so that clients receive excellent service and support thus maintaining customer NPS.
Establish, maintain and follow procedures within the team that satisfy company and ISO 9001 requirements.
To comply with SD Worx Security Policies for the maintenance of confidentiality, integrity and availability of information and to correct personal data.
Support the identification of additional revenue opportunities with clients and prospects and support the transition from sales to implementation.
Understand SD Worx strategy and the SRP and LRP objectives ensuring all resources under their management are informed of the strategic direction for the organisation.
Recommend modifications to our Product set and understand the Product Roadmap.
Contribution to day to day management of the Implementation community and champion's forum development, succession planning and performance management activities against the Implementation skills framework.
Where appropriate, undertake full line management responsibilities for individual consultants, or a team, including recruitment, performance management, resource assignment, sales pipeline review and revenue forecasting, personal development planning and other line management activities to drive objectives, drive internal progression and support colleague engagement.

OUR EXPECTATIONS:

Thinking and Acting Outside In

Ability to see the impact of upcoming changes within their field of expertise and proactively adapts their way of working or gives advice to the team.
Has an eye for new information and applies this information to own job and makes it available to a broader network".
Open & critical minded to question and optimize the use of knowledge, systems, products, digital solutions in the expertise area.

Agility

Ability to solve weaknesses/complaints in service delivery and to introduce proposals for improvements.
Ability to deliver comprehensive answers to internal and external customers current and future needs by being proactive and customer specific. Seeks to enhance customer satisfaction and delight.
Builds expertise through continuous development and through connecting with other experts.

Connecting

Ability to develop productive networks within the division and within the customer service/program team and be recognized as a reliable expert, be a coach for colleagues.
Ability to step forward in own network and show leadership attitude and professional and trustworthy image at customer contacts, conferences and internal meetings.
Ability to coach customers and/or colleagues across their networks.

KNOWLEDGE, TECHNICAL SKILLS, QUALIFICATIONS & EXPERIENCE