Junior Service Desk Technician - Barcelona, España - Adevinta

Adevinta

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

We're Adevinta, a global leader in digital marketplaces.

Our household name brands, including Marktplaats in the Netherlands, in Germany and leboncoin in France, reach hundreds of millions of people every month.

We're all about matchmaking, and our sites help people find whatever they're looking for in their local communities - whether it's a car, an apartment, a sofa or a new job.

Every connection made or item found makes a difference by creating a world where people share more and waste less.

Our brands are supported by global Tech Hubs in Barcelona, Amsterdam, Paris and Berlin. Their goal is to develop common global products and innovation platforms which all of our brands can use.

This means using cutting edge technology to create highly scalable, customisable and secure products and components that free up development time and leverage our access to global data.

What you'll do & Who you are

Here is an exciting opportunity to launch your IT career We are seeking a proactive and enthusiastic (Junior) IT Service Desk Technician to join our growing team.

You'll be part of a global team of 25-30 people distributed in 5 locations around Europe, reporting to the Service Desk Lead as part of the Enabling Platforms and Shared Services department.

You'll be the first line of defence for our users, providing technical support and fostering a positive user experience. With us you'll work alongside experienced professionals, gaining valuable skills in a tech environment.

This is an on site job with flexible hours. Business travel to one of our smaller offices may be expected from time to time.

What you'll do:

Provide firstline support for IT issues via tickets or in person
Resolve incidents and fulfill requests to minimize user downtime (e.g. passwords, software, access)
Help in triage incoming requests and escalating complex issues to senior team members.
Document troubleshooting steps and resolutions in our knowledge base to facilitate future problemsolving in our ticketing system.
Collaborate with other IT teams to ensure seamless enduser computing service delivery.
Participate in global and local IT projects to improve our customer experience and/automate recurring task.
Participate in ongoing training to enhance technical skills and stay updated on emerging technologies.

Who you are:

Bachelor's degree in Computer Science, Information Technology or related field. 1+ years of experience in a technical support role or customer service environment.
Focus on delivering outstanding customer service.
Familiarity with both Apple and Windows operating systems and hardware (printer and videoconferencing support).
Desirable basic understanding of ITIL principles, incident management and request fulfilment.
Oriented to follow established procedures, e.g., first experiences with ITSM tooling like Assyst, Servicenow, Freshworks or similar.
Good problemsolving skills to determine the source of a problem and find a solution
Benefits:

Competitive compensation package

Opportunity to shape the way we work. Your feedback and opinions are valued at all levels of the organisation
Benefits including stock purchase plan and annual bonus plans
Flexibility to work when and how you want
flexible hours, autonomy to set your own agenda, choice of phone and computer
Smart Working Policy
work remotely some of the time, balanced with time in the office together with your team
between 5 and 45 days per quarter in the office depending on each team.
'Work from anywhere' weeks
up to four weeks working from anywhere, as long as you have an internet connection
Career development, including language classes and

Adevinta Academies:
specialised content built by our experts on Machine Learning, Agile, Leadership and more

EN:

Flexible benefits programme (transport, restaurants, child-care, etc), Free daily breakfast, 26 days of holidayPrograma flexible de prestaciones (transporte, restaurantes, guardería, etc.)

, Desayuno diario gratuito, 26 días de vacaciones

Adevinta is an equal opportunity employer and we value diversity.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.