IT Governance Manager - Madrid, España - SGS
Descripción
Company Description
At SGS, we are the world's leading testing, inspection, and certification company, setting the global benchmark for sustainability, quality, and integrity.
With a network of 2,650 offices and laboratories and a dedicated team of employees, we work together to create a better, safer, and more interconnected world.
Job Description:
As the IT Governance Manager within the Corporate Information Technology (IT) team, you'll play a pivotal role in ensuring effective IT Global Governance.
Your responsibilities will encompass defining and implementing end-to-end ITBM and ITSM processes, harmonizing IT processes, driving change management, and promoting operational excellence.
Primary Responsibilities:
- Reporting to the Head of Governance & Processes, you will oversee the IT Governance function.
- Support the effective IT Global Governance, defining and implementing endtoend ITBM and ITSM processes across the IT Organization and Business.
- Manage change processes, including stakeholder management, communications, and documentation.
- Ensure endtoend process harmonization across all IT processes.
Specific Responsibilities:
- Define and implement ITBM endtoend processes and subprocesses.
- Define and implement ITSM endtoend processes and subprocesses.
- Develop IT Service Catalogues and Service Level Agreements.
- Document ITBM and ITSM processes and keep them uptodate.
- Plan and define process improvements to raise process maturity.
- Collaborate with IT Business Managers and Heads of IT Areas to influence continuous improvement.
- Monitor KPIs related to IT Processes.
- Draft training materials and conduct training sessions.
Qualifications:
- Bachelor's degree and/or master's with a relevant IT or Computer Science background.
- 3+ years of experience in an IT Governance capacity.
- Strong knowledge of IT Governance, ITBM, and ITSM processes.
- Experience in implementing ITIL, COBIT, and PMI Methodologies.
Required Skills:
- A selfmotivated team player with resilience, flexibility, and adaptability.
- Ability to provide quality results in a fastpaced environment.
- Excellent communication skills, both oral and written.
- Proficiency with ServiceNow ITBM/ITSM.
- Intermediate Excel and Power Point skills.
- Experience using SharePoint and Microsoft TEAMS.
Leadership Competencies:
- IT Governance
- IT Process Maturity
- Stakeholders Management & Engagement
Why SGS?
- Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
- Flexible schedule and hybrid work model.
- SGS university and Campus for continuos learning options.
- Multinational environment where you will work with colleagues from multiple continents.
- Benefits platform.
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