Customer Success Engineer - Barcelona - Dynatrace

    Dynatrace
    Dynatrace Barcelona

    hace 2 semanas

    Dynatrace background
    De jornada completa
    Descripción

    Job Title: Customer Success Engineer

    Summary: We are seeking a highly skilled and experienced Customer Success Engineer to join our team. The successful candidate will be responsible for delivering exceptional customer experiences, providing technical guidance and support, and driving the adoption of our products.

    Key Responsibilities:

    • Provide top-notch customer service and support, exceeding customer expectations
    • Triage, diagnose, and resolve complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
    • Develop and implement strategic plans to drive customer success and adoption
    • Collaborate with cross-functional teams to identify opportunities for growth and improvement
    • Conduct web-based training sessions to support organizational adoption and provide coaching to customers
    • Maintain current functional and technical knowledge of Dynatrace products and services

    Requirements:

    • Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
    • 4+ years of experience working with large enterprise customers, including executive leadership
    • Demonstrated ability in leadership, mentorship, and organizational behavior
    • Exceptional English and French written and verbal communications skills
    • Professional Level Dynatrace certification (or get certification within six months)
    • Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, ...)

    What We Offer:

    • Competitive compensation packages designed to recognize and reward performance
    • A culture of excellence with opportunities for growth and development
    • The chance to work with leading cloud providers and partners worldwide

    Estimated Salary: $120,000 - $150,000 per year

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