Growth Customer Success Manager with Italian - Madrid, España - Babel Profiles

Babel Profiles

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Do you want to be part of an innovative and dynamic technological company that's a leader in the market? Would you like to work with a team that values transparency, dedication, customer satisfaction, teamwork, and resourcefulness? Do you like the flexibility of working in a hybrid model, in Madrid? If so, we'd like to talk to you

Our client is a SaaS company that has been developing internal search engines for e-commerce since 2011.

Providing easily applicable software, our client's mission has been to help businesses grow by selling their products online more efficiently.

To ensure the success and growth
in the Italian market, the company is looking for a Growth Customer Success Manager.

They are looking for a dynamic individual with outstanding abilities in customer relations, negotiation, and business skills. If you're fueled by a passion for customer growth and advocacy, with a proven history of exceeding expectations, we want to hear from you

Languages:

Native level or full professional level of Italian
Full professional level of English or Spanish

Madrid

Competitive Salary + Bonus
SaaS
Permanent

Main Responsibilities:

Create tailored delivery approaches to enhance the customer journey, aiming to boost product adoption, elevate satisfaction levels, and improve overall customer health scores
Proactively discover and pursue fresh opportunities for upselling to enhance the value and duration of customer relationships
Act as a committed advocate for customers, actively influencing the development of our products and platform features to align with their success and satisfaction objectives
Streamline communication channels to capture and relay customer feedback internally, fostering ongoing enhancements throughout our product and service offerings
Establish genuine, enduring connections with customers, serving as a dependable partner in their advancement and ensuring exceptional satisfaction levels
Exceed company upselling objectives, and contribute to the formulation and execution of best practices, procedures, and tools

Core Skills/experience:

At least 5+ years of experience in roles such as account management, customer success, consulting, or similar positions
Exceptional communication and presentation abilities, proven through successful negotiation and strategic implementation
Skilled in managing influence through persuasive communication, negotiation, and consensusbuilding techniques
Expertise in business operations, including a strong command of HubSpot, report generation, and dashboard construction
A genuine understanding of customer needs, coupled with a strong drive for revenue growth and a deep comprehension of value drivers in recurring revenue business models
Minimum of 1 year of experience in SaaS environments or ecommerce

What's on offer: