Operational Subject Matter Expert - Barcelona, España - AXA Partners

AXA Partners
AXA Partners
Empresa verificada
Barcelona, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

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Descripción
Here at AXA, we give our customers and our people the confidence to progress. We're changing the way the world thinks about insurance, so come and shape the future of our business together. We're a team of technical experts, with diverse skills, experiences and backgrounds.

We're the glue that ensures best practice and shared learning is applied across all of our business areas, giving our colleagues the confidence to grow and progress.

We currently have an exciting opportunity for an Operational Subject Matter Expert to join our team as part of an exciting project.


  • You will be responsible for providing full business insight and information relating to customer and operational management, journey and processes relating to Product/Scheme Management for the global travel BL
  • Providing Business validation on technical solutions being delivered
  • You will act as an expert on product management, providing clear requirements, assisting in the data loader document design, development, translation and acceptance testing
  • Delivery of key Scheme related detail including underwriting requirements, accurately completing coverage mapping and product structure data entry
  • You will have a key role in understanding our business requirements from Discovery through to delivery, identifying optimisation opportunities
  • Following an Agile framework, clarifying design and sharing outputs with end business users
  • Subject matter expert (SME) will be required to manage workload in a proactive manner, setting goals and deadlines and managing tasks using Task management tools

Key Responsibilities

  • Support and deliver the strategic goals of the Mosaic project, taking ownership and responsibility of business requirements
  • Support the delivery of product (Schemes) Dataloader
  • Actively acquire and enter Coverage information and policy T&Cs extracts
  • Support and deliver demonstrations to Business users
  • Completion of all testing levels (Business acceptance, SIT, User acceptance)
  • Promote the best image of the Project through a professional manner, supporting change and communication goals and deliveries,
  • Maintain the highest level of personal conduct
  • Clearly define and raise bugs and Change requests
  • Complete full Product Management delivery (Requirements, Design, Development, testing & acceptance)
  • Maintain records and ensure the 'project task management' system is accurate and up to date at all times

Your Profile

  • Good (ideally advanced) Excel skills. Any experience of testing or involvement with projects
- would be advantageous, although not essential.

  • Strong functional business knowledge skills around back office scheme management
  • English language required, French or Spanish desirable
  • Knowledge of Guidewire Claim Center and/or Product modelling an advantage
  • Able to work to project deadlines both effectively and efficiently
  • Strong team player as well as proactive individual communicator
  • Knowledge of VSO (Visual Studio Online) and Agile methodology would be advantageous although not essential
  • Process Mapping experience and knowledge of MS Visio an advantage
  • Excellent organisation and time keeping/management skills

About AXA
AXA Group is the world leader in insurance and asset management.

We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management.

AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission:
Empower people to live a better life.

Our values:
Customer First, Courage, Integrity and One AXA.


About the Entity

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.


What We Offer
One of the best things about joining AXA is our rewards package.

At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.


You can expect to receive:
Competitive annual salary
Annual company & performance-based bonus
Group Personal Pension Plan
Life Assurance (4x Annual Salary)
Private Healthcare Benefit
AXA employee discounts


Our ambition is to become one of the most inspiring companies to work for, as such we're committed to supporting employee needs, providing meaningful career development and celebrating differences.

We understand that everyone has individual work and home life responsibilities, therefore we're happy to discuss flexible working arrangements for this role, should this be a requirem
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