IT Helpdesk Support - San Fernando de Henares, España - Syneron Candela S.A.

Descripción

• Assist staff with the installation, configuration and ongoing usability of systems
• Supports computers, mobile devices, peripheral equipment and software.
• Monitors helpdesk requests and provide both first and second level support.
• Manages helpdesk to make sure users are getting assistance in timely manner.
• Collaborating with cross functional groups, participating in global IT projects, and working on improving processes and procedures.
• Performs PC technician duties such as repair and preventative maintenance or hardware and software.
• Assesses functional needs to determine specifications for purchases.
• Orders and configures computer and phone supplies.
• Maintains an inventory of equipment and supplies across Europe.
• Manages Mobile devices through MDM across Europe.

• 3 years' hands on experience with Microsoft environment (Active Directory, Azure AD, Exchange, O365, Skype for Business, SharePoint, SCCM).

• DHCP, DNS, vLAN, Routing
• Basic scripting using PowerShell, batch and Unix shell.
• Experience troubleshooting hardware issues and replacing hardware on both Desktop and laptop PCs.
• Experience installing software, patches, updates on Desktops, Laptops, Servers and remote troubleshooting.
• Experience troubleshooting network, software, printing problems, personal devices.
• Solid communication skills, written and verbal in English
• Customer Service Experience a must **.
• This job description is not all inclusive and is intended to capture a majority of the job functions. Special projects and other tasks may be required by management._