Network Second Level Tech Support - Madrid, España - BT

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Network Second Level Tech Support

Job Req ID:15868
Posting Date:15-May-2023
Function:Customer Service
Location:Madrid, Spain
Salary:Competitive- Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.
General information about the role
Title: Role: IT L2 Communications
The Team: BT Second line Support
Contract Type: Permanent
Work Schedule: Normal working hours + on call
Home office opportunity: Yes, depending on further agreement
Work location: Madrid
Key responsibilities
Providing support for Access/distribution server network, user network, security network: final architecture design. Routing/switching politic redesign ((OSPF, STP convergence, routing filters, Access politic, core network interconnection
Being responsible for equipment review Juniper (MX series, EX series), Cisco (3xxx Series, 6xxx (VSS)
Providing support for Technologies: MPLS/IP, VPN L2/L3, Routing BGP/ OSPF/RIP Unicast / Multicast.
Providing support for DHCP infoblox / Balanceadores F5 / NETSCALER (CITRIX)"
Providing support for Arista / Vcenter VMWare
Being responsible of monitoring Review over: Netcool/ SevOne
Management of ticketing tools / ServiceNow
A person who is serious and committed in the long term with the project is necessary. With a positive attitude for learning and evolution
Ability to understand a very demanding client.

Requirements (in order:

soft skills, professional skills, language skills)
Soft skills:

Ability to meet the customers' needs in line with the business requirements.
Working with a cooperative and positive attitude in a group setting to achieve common goals
Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
Ability to comprehend and to oversee various aspects of a problem or a situation
Ability to find root causes of problems and to focus on their quick and efficient solution
Taking the responsibility and taking care of the consequences of making a decision

Professional skills:

- a must:

2 years of experience in Networking and switching
CCNA certificate
Expertise in Azure
English on a conversational level
Spanish on a fluent level

- an advantage

Advanced routing BGP, OSPF, EIGRP, Switching, Multicast, QoS.
LAN / WAN / WIFI environments and CPD infrastructures.
Knowledge of scripting programming: Perl, Python
Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year and in employing nearly 3,000 people, we're also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we'll invest in you, nurture your potential and shape your future whatever your background or experience.
In today's world, safe and secure digital connections have never been more vital.

You'll be joining a global company operating at the forefront of the information age:
BT employs 90,000 people in 180 countries.

With huge scale, we're capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed.

Play your part. Make a difference. We are the Protectors