Service Manager - Zaragoza, España - Adidas

Adidas

Empresa verificada

Zaragoza, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

At adidas, our love for sport drives who we are and what we do.

But just as a ball is more than leather and thread, and a show more than padding and plastic, we are bigger than our products.

We don't just work to create faster shoes and lighter fabrics. We strive to help athletes everywhere perform their best. We believe that it's hard work inventing the future of sport, and that's why we love it; that when you push your limits, you _
make it possible for others to push theirs._

Service Manager

Field Services (M/F/d) TEAM
At adidas, our believe is that "through sports we have the power to change lives". Our End User Services Landscape and our move to WorkplaceasaService concept plays a key role in going the next step towards enabling us to become the best and most digital sports company of the world. We are looking for a Service Manager Field Services.
To support & drive technical deliveries with your product team and participate in the respective workstreams together with the Regional Delivery Hub counterparts to ensure a successful service delivery & high service quality for our internal customers all adidas employees. Therefore, he/she assumes responsibility in the Field Services Team, focusing on service delivery in all adidas offices worldwide. PURPOSE

Service Manager

Field Services. has the knowledge, experience, skills, and abilities to contribute and drive high service quality and continuous service improvement through WorkplaceasaService Transformation. WHAT YOU CAN EXPECT Our mission is to deliver an outstanding service through onsite tech support experience and tech devices delivery for all end users worldwide so that they can own the game and adidas can be the best sports company in the world. We aim to constantly increase service quality and efficiency through automation, shift left and shift out. WHAT WE ARE LOOKING FOR
fouryear college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
At least 3year experience in IT Service Management; Project Management experience is a plus
Working experience in managing external service provider
Working experience with any of the following products is a plus: Service-Now, Jira, Confluence
Communication skills, including the ability to develop and nurture good relationships with other parts of IT as well with business
Good understanding of new trends of technology and service management
Analytical mindset and outofthebox thinking
Experience in customer sensing and customer focus
Knowhow in relevant ITIL Processes; ITIL or similar certification is a plus
Foundational knowledge, technical proficiency and awareness in IT Infrastructure e.g. end user computing, connectivity, service desk
Proficient spoken and written command of English
WHAT IF I DON'T CHECK ALL THE BOXES?
It's ok if some of the technology or terminology mentioned here are new for you. We'll happily teach you.

At adidas, we're keen to increase our team's diversity of backgrounds and skills, and we're more interested in the work you will produce than that work you've already produced in the past.

If you'd love to work with us, then we'd love to hear from you. WHAT WE OFFER:

Open environment to learn new technologies

Hybrid Work Setup: enjoy the advantages of a flexible remote work environment (within Spain) combined with the amazing onsite facilities and culture
You will be part of a highly engaged, multinational with international career opportunities
Individual development, training and a tech community
Sport friendly environment, great worklife balance and flexibility
Competitive salary, benefits and valuable discounts on adidas products
THROUGH SPORT, WE HAVE THE POWER TO CHANGE LIVES
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME.

WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE:
THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE:
Speak up when you see an opportunity; step up when you see a need.

OWNERSHIP:
Pick up the ball. Be proactive, take responsibility and followthrough.

INNOVATION:
Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY:
Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY:
Play by the rules. Hold yourself and others accountable to our company's standards.

RESPECT:
Value all players. Display empathy, be inclusive and show dignity to all.

ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
** JOB TITLE: