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    • Junior Customer Support Representative - Valencia - Tn Spain

    Tn Spain
    Tn Spain Valencia

    hace 1 mes

    Default job background
    Descripción

    Join Our Team as a Junior Customer Support Specialist

    We are seeking a highly motivated and ambitious individual to join our talented team as a Junior Customer Support Specialist. As a key member of our customer support team, you will be responsible for providing exceptional support to our European customers via phone, chat, and email.

    Key Responsibilities:

    • Learn and master Zoho's suite of SaaS products to become a product expert.
    • Assist European customers with inquiries, troubleshooting issues, and providing product guidance.
    • Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
    • Maintain accurate and detailed records of customer interactions and resolutions.
    • Contribute to the creation and improvement of support documentation.

    Requirements:

    • Full professional proficiency in English and German language (both written and verbal).
    • Basic understanding of software programs; prior experience with SaaS products is an advantage.
    • Ability to learn quickly and adapt to evolving product features.
    • Excellent problem-solving and analytical skills.
    • Comfortable working in an office environment.

    Bonus Skills:

    • Proficiency in one or more European languages such as French, Spanish or Dutch.
    • Previous customer support experience.
    • Basic programming knowledge.

    Benefits:

    • Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
    • Continuous training and professional development opportunities.
    • Supportive and inclusive work environment.
    • Clear development plan in the short, medium and long run.
    • Participation in coaching and mentoring schemes.
    • Opportunity to work with a global team and contribute to the growth of a leading technology company.

    We require the successful candidate to hold a national or EU passport, have a valid work authorisation, and be within commutable distance. The applicant will also be subjected to background verification in compliance with national legislation and market standards.

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