IT Support Agent - Marbella, España - Personalbüro U. Herrmann

Personalbüro U. Herrmann

Empresa verificada

Marbella, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

DUTIES AND RESPONSIBILITIES:

The successful employee would be specializing in cybersecurity and tech support.

Handle incoming calls from clients, assist remotely and respond to digital requests
Work closely with our sales agents post sales of our products and services to deliver the customer a pc or device scan, cleaning, set up, etc.
Understand and use best practices to provide first level support and the best possible customer service in a timely manner
Understand and retain changing information in relation to the support department and the organization
Identify recurring noncompliant patterns within established guidelines
Host compliance calibration sessions with staff
Recording and documenting customer issues accurately

REQUIREMENTS:

Native in Dutch, both oral and written. Proficient in English or Spanish
Previous experience in IT/tech support or high technical knowledge
Excellent communication and social skills
Ability to work as a team player: flexible, supportive, encouraging, prepared to listen, learn and improve together
Passionate about technology

OFFER:

Excellent remuneration package based on experience, skills and performance
Permanent contract with 6 months of probation period
Financial support in relocation
A dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Career development opportunity: the employer's projects are dynamic and growing, providing a platform for you to achieve your professional goals and accomplishments