- To define the EE procedures, coordinating cross functionally all steps of the customer journey.
- To translate business requirements into functional and technical requirements for the development of our own in-house IT solution or/and interfaces with third party providers.
- To maximize the cost efficiency and build highly productive processes. Demonstrating continuous effort to improve the service increasing customers and country teams' satisfaction.
- To coordinate with other HQ colleagues the introduction of customer & driver services in the different stages of the operational lease EE customer journey.
- To work whit Business users to understand the business goals, proposing solutions to improve processes and tools.
- To assure correct process adoption in a multicultural environment, managing training activities needed.
- To monitor all projects & services and report on their progress.
- Proven experience of years working in the customer services with and end to end vision on operational lease business and servicing.
- Skilled to define digital processes and work with IT engineering teams.
- Project management experience, preferable creating services from scratch.
- Proven track record of success designing, implementing, and managing services (knowledge in agile methodology will be valued).
- Medium/High degree
- High level of SWR English ,other language valuable
- Experience on the automotive sector, is a plus
- Negotiation and communications skills capable of building relationships with multi-cultural stakeholders.
- Team player, enthusiastic and service oriented. With strong target orientation. Creative with appetite for innovation and research finding market best practices.
- Hands-on mentality and proactive attitude towards change. Capable and willing to work in a high-growth environment, where definitions are made from scratch.
- Project management and process definition skills.
- Organized and Time management skills are required.
- Based in Madrid, available to travel punctually to European countries.
-
Contact Center Specialist
hace 2 semanas
Santander Boadilla del Monte, España De jornada completaContact Center Specialist - SCF HQCountry: Spain Santander Consumer Finance HQ is looking for a Contact Center Specialist , based in our Boadilla del Monte office. · WHY YOU SHOULD CONSIDER THIS OPPORTUNITY · At Santander () we are key players in the transformation of the fi ...
-
Portfolio Credit Risk Management
hace 3 días
Santander Boadilla del Monte, España De jornada completaPortfolio Credit Risk Management - SCF HQCountry: Spain Santander Consumer Finance Head Quarter is looking for a Portfolio Credit Risk Management for the Automotive Sector, based in our Boadilla del Monte (Madrid) office. · WHY YOU SHOULD CONSIDER THIS OPPORTUNITY · At Santand ...
-
Portfolio Credit Risk Management
hace 1 semana
Banco Santander Sa Boadilla del Monte, EspañaPortfolio Credit Risk Management - SCF HQ page is loaded Portfolio Credit Risk Management - SCF HQ Apply locations Boadilla del Monte time type Full time posted on Posted 30+ Days Ago job requisition id Req Portfolio Credit Risk Management - SCF HQCountry: Spain Santander Consume ...
-
Vendor Risk Specialist
hace 4 semanas
Banco Santander Sa Boadilla del Monte, EspañaVendor Risk Specialist - AQUANIMA page is loaded Vendor Risk Specialist - AQUANIMA Apply locations Boadilla del Monte posted on Posted 30+ Days Ago job requisition id Req Vendor Risk Specialist - AQUANIMACountry: Spain AQUANIMA VRAC is looking for a VENDOR RISK SPECIALIST – Cyber ...
-
Customer & Driver Services Process Specialist
hace 1 semana
Banco Santander S.A. Madrid, EspañaCustomer & Driver Services Process Specialist - SCF HQ · Country: Spain Santander Consumer Finance HQ is looking for a Customer & Driver Services Process Specialist , based in our Boadilla del Monte office. WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander () we are key play ...
-
Portfolio Credit Risk Management
hace 3 semanas
Banco Santander Sa Madrid, EspañaPortfolio Credit Risk Management · Madrid · Madrid, Community of Madrid, ES Portfolio Credit Risk Management - SCF HQ Country: Spain Santander Consumer Finance Head Quarter is looking for a Portfolio Credit Risk Management for the Automotive Sector, based in our Boadilla del Mo ...
Customer & Driver Services Process Specialist - SCF HQ - Boadilla del Monte, España - Santander
![Santander background](https://contents.bebee.com/companies/es/santander/background-M7LZA.png)
Descripción
Customer & Driver Services Process Specialist - SCF HQCountry: SpainSantander Consumer Finance HQ is looking for a Customer & Driver Services Process Specialist , based in our Boadilla del Monte office.
WHY YOU SHOULD CONSIDER THIS OPPORTUNITY
At Santander () we are key players in the transformation of the financial sector. Do you want to join us?
Santander Consumer Finance focuses on business development related to consumer finance products, consumer services, sales channels and commercial agreements with dealers, vehicle manufacturers or retail distribution establishments, as well as commercial functions associated with direct sales (branches, call centers or digital channels) and indirect sales (through third parties) of consumer finance products and services.
On top of it Santander Consumer is developing a larger range of services to customers around the new mobility concept starting by establishing a competitive pan-European Leasing model and growing to other customer services like short term rental, ride hailing, electrification, etc.
Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture, and disability. Our mission is to contribute to help more people and business prosper.
WHAT YOU WILL BE DOING
Under the scope of the Leasing Business Unit within Santander Consumer Finance, we're looking for a Process Specialist focus on Customer & Driver Services leading the design and implementation of the technological developments to assure top class service delivery. Focusing on the different customer and driver profiles and needs such as: service booking, requests related to contract conditions, pick and delivery, booking, fuel,...
The ideal candidate should be obsessing to deliver excellent and efficient services and tangible benefits to our clients with high doses of creativity, in all types of channels, but specially on digital ones. Knowledge of operational lease market is a plus.
We need someone like you to help us in different fronts, in cooperation with our IT engineering teams and the rest of your future HQ colleagues:
EXPERIENCE REQUIERED:
SKILLS & KNOWLEDGE
OTHER INFORMATION