Sales Supervisor - Barcelona, España - Spot On Sp. z o.o

Spot On Sp. z o.o

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

As the Sales Supervisor, you will be responsible for monitoring and reporting team performance while collecting metrics, analyzing them, and reporting to the customer/management/quality team.

Detailed Duties and Responsibilities:

Take incoming customer calls log call details onto call management systems, and provide response and resolution within SLA.
Manage all disciplinary issues effectively in communication with the HR department.
Organize weekly meetings to give feedback on team performance, and inform on new procedures, and upcoming changes.
Collect metrics, analyze these, and report to customer/management/quality team.
Make sure that working processes & procedures are up to date.
Prepare Service Level reviews and attend Service Level Review meetings.
Give agents regular feedback on their individual performance.
Identify current and future hiring needs and communicate timely to Management.
Monitor and report team performance.
Offer support in critical problems (case escalations, emergencies, customer complaints).
Participate in the recruitment process together with the HR department.
Provide other reports to management, as required.
Keep track of each agent's training and training needs.
Take care of logistic problems.
Shift scheduling and communication to the team.
Motivate the team and control the turnover.

Targeted Qualifications:

Excellent written and verbal communication skills in .
Previous experience managing Tech Team (BPO) is needed.
Leadership skills with the ability to implement & manage change processes.
A resourceful and stressresilient personality that can adapt and remain calm in all situations.
Customer service oriented with the ability to emphasize and resolve issues addressed.
Energetic and motivated selfstarter, capable of achieving the targets set.
Excellent communication skills.
Business knowledge and commercial awareness.
Follow the security rules of the company.

Interpersonal Skills:

Communicative, Speak and/or write well and get your ideas across to others easily.
Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
Confident, Pleasant, Energetic, Helpful, Trustworthy
Efficient, Perform tasks in the fastest and simplest ways that they can be done.
Organized & Punctual, put things in order so that they run smoothly and are always on time.
Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
Precise, Make sure that things are done accurately, correctly and exactly.
Willingness to acquire new knowledge.
Service Customers, be friendly patient and polite with customers and try your best to service their needs/wants.

Offer & Benefits:

Salary Offered: 50000 EUR gross annual salary OTE + Meals.

Medical insurance.

Office Based

Barcelona, Spain.
Relocation Support.
An interesting and dynamic work environment in a multinational company.

How To Apply:

If you are interested in the job and you meet the above criteria you need to:
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

**"I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through "Spot On Sp. z o.o." and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended)."